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AutoNation Chevrolet West Austin

(1,072 reviews)
Visit AutoNation Chevrolet West Austin
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
New (888) 248-4903 (888) 248-4903
Used (888) 841-5925 (888) 841-5925
Service (888) 485-9183 (888) 485-9183

Reviews

(1,072 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Chevrolet West Austin from DealerRater.

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Had a great experience with the sales team.

Had a great experience with the sales team. Very courteous and respectful of my time. Will recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Chevrolet West Austin and we hope to be of service again in the future.

Service was amazing my rep Elvina made the whole process

Service was amazing my rep Elvina made the whole process fantastic. Def will be using this dealership for future work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

sales department provided great support.

sales department provided great support. finalized a price that was acceptable and kept me informed on progress

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Dealer response

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

I worked with Jeremy Brumley to purchase a 2025 Z06.

I worked with Jeremy Brumley to purchase a 2025 Z06. He kept me informed throughout the process, sending pictures and helping me choose the color. I received a fair offer for my trade, and Jeremy made sure there were no unnecessary additional miles put on the car when received by Autonation, allowing me to pick up the car in one day with only four miles on the odometer. He also provided some nice Z06 swag for free. Jeremy's personal touches made me feel like I was his only customer - very happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

I recently worked with 2 sales persons at AutoNation West

I recently worked with 2 sales persons at AutoNation West Austin, William Burgess and Stephan Vaughn to purchase a new 2024 Tahoe. Both of these guys did a terrific job of assisting me through the sales process and helping to find the right vehicle to meet the needs of our family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

Knowledgeable, friendly, and

Knowledgeable, friendly, and interested-in-what-we-were-there-for staff.They made selling our car easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

Jonathan was great to work with.

Jonathan was great to work with. We had issues with Jeremy Brumley we he mis represented several things in discussions with my wife

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

Initial Was very high-pressure.

Initial Was very high-pressure. However, when I went in I specifically asked for someone else, and Patrick was excellent. My biggest complaint is the two hours or so I had to wait to get into the finance department. Although the finance manager was very nice, the dealership was poorly prepared to handle the people who are waiting to get into the finance department. I would've expected that they would've been better prepared knowing it was the last day of the month.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Raymond, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 309-0028. We hope to hear from you.

Uncooperative.

Uncooperative. Bad. Stay away from go at all costs go to another dealer bad bad bad

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.

Everyone at this location was excellent.

Everyone at this location was excellent. Albert Larrieu was incredible to work with. We recently lost our house and 4 cars to a tornado. We are a family of 9, our vehicle needs are quite unique. My primary vehicles were a 12 passenger Nissan NV and a Torrent. To decrease how many large purchases we were having to make at once, I wanted something I could use as a daily that could also fit all of use. Alas, the 9 passenger, 3 bench seats, fold down center console, with a bench 2nd row vs captions chairs. I spent the better part of 2 weeks relentlessly searching. I came across one at Autonation in West Austin, 6.5 hours away. Albert reached out to me promptly, he immediately offered to take pictures himself and send them to me. He was understanding of our unique situation and made it all happen. We flew into Austin and left the dealership with our Suburban in under 2 hours. Albert, his colleagues, the manager, the finance, all went above and beyond. The service was so well we may just go back, it was worth the flight and drive. After 2 weeks of building our lives back from the ground up, they sure made this a stress free experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!