AutoNation Chevrolet West Austin

It was a long process but the customer service was great and was able to get us in the car we wanted and did not pressure us into getting a car we did not want. Overall a great experience

Bought my second Chevy from them. They always give you a good deal and good service.

A great group of young men dedicated to the customer experience. A great place to buy a Chevrolet.

From the beginning to the end of my experience purchasing a vehicle from these guys was amazing. They treated me like family while I was there and made the entire process as smooth as possible and also got me into the exact vehicle I wanted. Gave me a tour of the entire facility, and I left with a huge smile on my face. Would definitely recommend when you’re in the market for a new vehicle to head here. The sales and service team are amazing. If I could give 10 stars, I would.

The dealership staff was very friendly. My salesman was knowledgeable about my specific vehicle and was able to answer any questions I had. He did not try to up sale me on anything, and has checked in with me a few times since the sale. This is something lacking in a lot of dealerships.

My salesman was up front and easy to work with. Did not try to up sale me on anything, and knew a lot about the vehicle I was interested in.

Fast and courteous. Technically, excellent quality. Service advisor was courteous and professional. A little pricey but worth it

Service Department bait and switch. In May 2025 I received an estimate for the replacement of the front struts at about $200 per unit. When I approved the work order in August of this year they accepted my Chevrolet Tahoe for work. When the car was ready, the service advisor advised me by voice that the unit cost of the struts increased to $900 per strut. His explanation was that the parts department made a key stroke error when inputting the part number. So Autonation Chevrolet West Austin expected me to pay more than $1,400 more for the work order. They indicated that they could lower the unit cost to $600 per unit. I refused the attempt by Autonation Chevrolet West Austin to extort by BAIT AND SWITCH and the service advisor instructed the technician to reinstall the original struts. I may get my Chevrolet Tahoe back tomorrow The behavior exhibited by this Dealership is reprehensible and affects the image of Chevrolet dealerships. The only reason that the rating is two stars instead of one is that Autonation Chevrolet West Austin got me a loaner car for which I am grateful.

Actually very pleasant the salesman was awesome no pressure very informative answered all questions. Manager was helpful as well. Finance department was easy first new car in 18 years

My first time visiting this dealership everyone was very nice, friendly and helpful. Mr. Carl Brooks help me find a vehicle that suited me & my big family. He provide us with excellent customer service from beginning to end. Laura was very friendly and helpful top tier service.