Reviews
Great customer service.
Great customer service. A real no hassle dealership. A great staff and service center. Very pleased.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Robert Gonzales was my point of contact during the
Robert Gonzales was my point of contact during the purchase process. He was excellent in every way. The dealership picked me up at the airport and got me to my new pickup. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Made an appointment and dropped off vehicle the day
Made an appointment and dropped off vehicle the day before. After a week of little to no correspondence, inquired as to when they would diagnosis the issues. They were not even able to give me a day or timeframe. Had to move the vehicle elsewhere and am already making decisions and moving forward with repairs.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.
I received excellent service by Carlos , my salesman, and
I received excellent service by Carlos , my salesman, and Carla, the sales manager!!! , I highly recommend autoNation Chevrolet AutoNation Chevrolet
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Noe, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chevrolet West Austin and we hope to be of service again in the future.
Sales experience was great.
Sales experience was great. No issues there. Service not so much. Car has an issue after 3 weeks from purchase. Left car with service team for almost a week only for them to tell me they found the issue but don't have the part neither do they know the ETA on the part.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Abhijeetrks, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 309-0028. We hope to hear from you.
the service is bad, I took my car at 7:45 a.
the service is bad, I took my car at 7:45 a.m. I had an appointment at 8:00 a.m. and it was 9:45 a.m. and the car stopped outside and I was in the waiting room... it was just an oil change and a bad filter, the service
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Guillermo, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 309-0028. We hope to hear from you.
My first time dealing with the sales side, but have come
My first time dealing with the sales side, but have come here for a few years of service work. Casey did a great job working with me and would go to him again in the future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Easy no hassle sale.
Easy no hassle sale. I walked in and told him exay what o want and how much I was willing to spend. Was done in a couple of hours.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
They were very savvy on the work Plus they are a courtesy
They were very savvy on the work Plus they are a courtesy working with me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service when I pull in, kept informed, and notified
Great service when I pull in, kept informed, and notified right away when my truck was ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.