Reviews
Orlando Mini Review
Took the car in on schedule for routine maintenance. Wait time was as advertised when making the reservation. Waiting room is very comfortable. Staff was very courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re glad we could deliver a 5-star experience! We thank you for your business and hope to see you again here at Orlando MINI! Take care!
Service
Bought my countryman in 2014 and have consistently been extremely pleased with the service department. Adante has been my service rep since that time. He gets 5 stars every time . I am never disappointed with Orlando mini service. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It has been our absolute pleasure to serve you! Thank you for the excellent review and for trusting Orlando MINI with your vehicle's care! We are proud to hear that Adante and the team's superior customer service has inspired you to stick with us! Have a great day and we hope to see you again down the road!
Great service as usual
Over the years ( this is my 5th MINI) I’ve had consistently great service. Thank you Tiffany for making me feel like a valued customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review, Rebecca! We are so glad to hear that you have had such successful service experiences working with Tiffany and the Orlando MINI team over the years. Drive safely, and we hope to see you back again down the road!
Great place, great people
Very professional and efficient. People there really care about the job that they do. Pleasant place to wait for your vehicle just a great place to do business .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nelson, thank you for the great review! We hope to see you again at Orlando MINI. Drive safely!
Fast and efficient
On time. Professional and courteous. The waiting area is well stocked so you are at home and we’ll relaxed throughout the vista to the dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for stopping by to review Orlando MINI, John! We are thrilled you got to enjoy our waiting area while your vehicle was serviced. Take care!
DO NOT TAKE YOUR CAR HERE FOR SERVICE
Car went for service ONLY Repaired the trouble codes shown. DID not invest further. . Picked up car and was worse than ever. RETURNED car they did not replace any of the sensors for cad converter. .Had to order parts. STILL couldn 't get the right parts in. LACK of Communication from Service Dept. Failure to completely diag the issue. AND 2 weeks later they are still holding my car hostage.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Always good
Tiffany is always helpful and friendly. I get good service each time I come to the dealership. I trust them to take good care of my daughters car which is essential since her safety is the most important thing to me. Thank you for everything!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your review is everything we hope to see, Kimberly! We're thrilled Tiffany has consistently welcomed you with excellent service and kept your daughter's car in great shape. Orlando MINI is grateful to have earned your confidence. Until next time!
Excellent service, knowledgeable and welcoming!
My experience with Mini has always been excellent. Very welcoming and knowledgeable. Love my Mini family. I would Highly recommended Orlando Mini and of course having a Mini vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our team is always happy to help you out, Daisy! Thank you for your continued support and we'll see you next time!
Mini Service at its best
Always a way to keep my Mini in shape. Service is timely and efficient. They provide appreciated amenities and a clean car when they have completed the service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, nothing makes our day like hearing how much you enjoy your visits to Orlando MINI for service! It's our pleasure to go the extra mile to keep your MINI in superior condition, and we look forward to caring for you for many miles to come!
For Mini Service: Adante Is the BEST!
The service at the Orlando Downtown Mini service was just as good as it always is! Adante, our service manager, is the friendliest and most responsible representative of a car dealership service shop we have ever dealt with or even heard of. Going in for service is like going to visit a personable family friend. The service is always well done in a reasonable amount of time at a reasonable cost.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kent - The Orlando MINI team is glad that we can always ensure you receive five-star service! Thank you for taking the time to share your appreciation with us. It puts a smile on our faces to see that you can trust our service team. Until next time!