Reviews
Tha people the staff and Mr Jeffery was excellent very
Tha people the staff and Mr Jeffery was excellent very helpful cooperative., he did wat ever we except from ho
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review. We appreciate you choosing us for your vehicle needs and hope to work with you again. Reach out if you need anything and take care!
Experience was excellent.
Experience was excellent. Dealing with Jason as always was first class service. I left him a message, he immediately called me back, found the vehicle i was interested in and was able to get me right in hassle free. The rest of the sales floor was very friendly and kept me entertained while my vehicle was finalized. Always a pleasure and my go to dealership/sales team…. Thank you Jason and Helms Team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was our pleasure to get you in the car you wanted. Thank you for the amazing review and kind words for our staff. We are so pleased that you chose us for your new vehicle needs and hope we get to work with you again in the future. Take care!
I've been to many dealerships before and I've dealt with
I've been to many dealerships before and I've dealt with many dishonest sales reps. Jason Chen is not one of them, Jason is a very good sales rep and will take very good care of you. He'll work very hard to earn your trust and business. I highly recommend Jason Chen for anyone looking to get a Mercedes Benz. My family has been dealing with Helms Bros. for almost 50 years. Helms Bros is a very good dealership compared to other Mercedes dealerships. While my family has been dealing with Helms Bros for a very long time, I made a mistake with my last Mercedes Benz and went to the Mercedes dealership in Roslyn. Big Mistake!! They tried to scam me, lie to me, and do everything a Used car dealership would do to rip you off. So, I went back to Helms Bros. for my current car which I got during the summer of 2023. Unfortunately, the new car I got is having a lot of issues and I'm hoping Helms Bros. will take care of me and make everything right. For now, I'm giving Helms Bros. 5 stars. I will post updates in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Anthony - We appreciate your kind review. Thank you for taking the time to recognize Jason's hard work and dedication to his clients. We look forward to working with you. Please reach out if there is anything we can do to assist you.
I just had a conversation with Suzanne Cochrane, the General Manager at Helms Bros. and I must say that she is truly amazing. This is what sets Helms Bros. apart from other Mercedes Benz dealerships - they have such great people like Suzanne who are always willing to go the extra mile for their customers. After speaking with her over the phone, I feel much more at ease and I know that I can trust Suzanne to handle any issues with my new car. She is incredibly supportive and I am so glad that she has my back.
Simply the best, great team .
Simply the best, great team . Very professional and helpful, but above all they understand that your time is valuable and they respect that
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the amazing review. We are so pleased that you had a 5-star experience with us. We appreciate you choosing us for your vehicle needs and hope to see you again. Please reach out if there is anything we can do for you.
Professional, Extremely helpful.
Professional, Extremely helpful. From the beginning to the end of the process, Kathleen was very patient, thorough, and knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot express how much we appreciate your business and this review. Thank you for taking the time to recognize Kathleen for her hard work. Please reach out if there is anything additional we can do to assist you. Welcome to the Helms Bros. family.
They were both quick and decisive.
They were both quick and decisive. They were very friendly and give me confidence in my decision.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased to have exceeded your expectations. Thank you for taking the time to review our dealership and recognize our staff. Please reach out if there is anything additional we can do for you.
It took 3 hours to go through the process of taking
It took 3 hours to go through the process of taking delivery of a vehicle I was leasing. It appears that there isn't a clear reproducible process in place to get things done in a timely manner. Sorry but this is unacceptable in todays day and age.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We apologize for the time spent taking delivery. We realize you were working with the newest member of the team which created the delay. We have implemented a seasoned team member to accompany him on his deliveries going forward. Management has been involved and we are extending to you a good will gesture for your inconvenience. In addition you have been provided my cell number for any further needs . Sincerely, Suzanne Cochrane General Manager
This post is in followup to my initial post regarding my experience at Helms Bros. Since that time Suzanne, the GM, reached out to me to discuss where things went wrong. Her concern about the details and her willingness to try to "make things right", rather than just brush it under the rug, is to be applauded. This reflects the fact that the dealership wants their customers to be satisfied, which is something that has become increasingly more difficult to find in today's auto industry. First rate customer service after the sale is a major component of the ownership experience. I give them 5 stars for this.
Helms service was a luxury, top-tier experience.
Helms service was a luxury, top-tier experience. I was having a problem with a presafe functions pop up in my GLC 2019 I purchased from them. I came in directly from the road, and was helped immediately. The center itself is very clean and nice with Mercedes gear, snacks, coffee and drinks, and even a computer room! I grabbed a kiwi strawberry capri sun and a chewy granola bar. There was an area for Uber/Lyft and mine was there under a minute! Just got the call that they have fixed the car!! Remarkle service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that you were able to bring your vehicle in. We appreciate your time, business, and review. Please come see us again, and let us know if you need anything else.
Very quick process to get approved, and a nice Team to
Very quick process to get approved, and a nice Team to work with. Kathleen is a sweetheart to work with, We met over the phone and I trusted her right from the conversation. I purchased my car on a Thursday and my car was delivered to St. Louis by Sunday
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased that you chose us for your new vehicle purchase. Thank you for taking the time to review us, and we hope to see you again. Please reach out if there is anything additional we can do to help you.
Jason Chen is great.
Jason Chen is great. Very professional and friendly, easy to work with. Would recommend him to other buyers.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you choosing us for your vehicle needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.