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Helms Bros., Inc.

(2,296 reviews)
Visit Helms Bros., Inc.
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Helms Bros., Inc. from DealerRater.

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The Service was good and efficient.

The Service was good and efficient. The only thing is I could not get the vehicle the same day. I had to take a day off to get the vehicle.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that the service was good and efficient. We understand the frustration of not being able to get the vehicle the same day, and we apologize for any inconvenience this may have caused. Your feedback is valuable, and we appreciate your understanding. If there's anything else we can assist you with in the future or if you have specific preferences regarding scheduling, please let us know. Thank you for choosing our dealership and we look forward to working with you again.

Happy with this dealership, they have taken care of me

Happy with this dealership, they have taken care of me for many years- good service

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that you're happy with our dealership and that you have chosen us to take care of you for many years. Providing good service is our priority, and we appreciate your continued trust and loyalty. If there's anything specific you appreciate or if there's anything more we can do for you, please feel free to let us know. Thank you for choosing us, and we look forward to continuing to serve you!

Always deliver what I wanted.

Always deliver what I wanted. Happy to work with Kathleen. I Would recommend this dealership to others.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you've consistently received what you wanted and had a positive experience working with Kathleen. Thank you for recommending our dealership to others. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. We appreciate your comments and thank you for choosing our dealership!

Been a customer since 1992.

Been a customer since 1992. 8 cars later I keep coming back! This time picked car and closed sale in 20 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, being a customer since 1992 and choosing us for 8 cars is truly remarkable! We appreciate your loyalty and trust in us over the years. It's fantastic to hear that your recent experience was swift and efficient, closing the sale in just 20 minutes. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for being a valued customer, and we look forward to serving you for many more years to come!

Andrea was very patient and professional.

Andrea was very patient and professional. She was willing to go the extra mile to help me.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience with Andrea. Thank you for acknowledging her efforts, and please don't hesitate to reach out if you need any further assistance. We appreciate your business and look forward to serving you again in the future!

excelent service and courtesy greit price and attencion

excelent service and courtesy greit price and attencion to the customer clean facility and nice show room

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you received excellent service along with a great price. We work hard to keep our facility clean and provide only the best service. If there's anything specific you'd like to highlight or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing our services, and we look forward to providing continued great experiences for you!

Andrea was very professional, made our buying experience

Andrea was very professional, made our buying experience a breeze. Will recommend Andrea and this dealership.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We know you have choices on where you shop for a new vehicle and are so pleased you chose us. Thank you for the kind words, excellent review, and for recognizing our staff’s hard work. We appreciate it! Reach out with any questions or for any additional assistance. Take care!

Jeffrey is the absolute best and half the reason I've

Jeffrey is the absolute best and half the reason I've been leasing from Mercedes the last SIXTEEN plus years!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're honored to have you as a loyal customer for the past sixteen-plus years! It's fantastic to hear that Jeffrey has been a significant reason for your continued satisfaction with Mercedes. We appreciate your trust and loyalty. If there's anything specific you'd like to share or if you have further requests, please don't hesitate to let us know. Thank you for choosing Mercedes, and here's to many more years of excellent service!

It was such a pleasure getting my new car.

It was such a pleasure getting my new car. I love Mikey. He makes the whole process a breeze!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback! It's wonderful to hear that Mikey made your car-buying experience a pleasure and streamlined the process for you. Enjoy your new car! Let us know if there is anything else we can do for you. Take care!

Awesome experience for my first purchase.

Awesome experience for my first purchase. I was guided through the whole process !!!! Thanks Mikey .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so pleased that Mikey could take amazing care of you. Thank you for your kind words. We look forward to working with you again.