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Helms Bros., Inc.

(2,295 reviews)
Visit Helms Bros., Inc.
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,295 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Helms Bros., Inc. from DealerRater.

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Experience: Salesman was patient and work with you to help.

Salesman was very polite and patient with finding the right car. He was very good in walking us through the functions of the vehicle. I will recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Ryan! Thanks for sharing your positive experience here at the dealership! We pride ourselves on our knowledgable staff, and I am so happy to hear that you got a thorough walk-through of your vehicle! I will be sure to pass your kind words on to John and Maurice!

Top notch experience

Great experience at Mercedes benz they gave me everything and more! John the manager is the best!! Kathleen and Peter were great! Thank you!! Excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Vickie, Thank you for your kind words and for taking the time to share your positive experience at the dealership! I will be sure to pass your praises on to Kathleen, Peter and John!

IT'S A PLEASURE WOKING WITH MAURICE MARTIN

I'VE WORKED WITH MAURICE MARTIN FOR 3 VEHICLES NOW AND IT'S BEEN THE SAME ATMOSPHERE EVERY TIME. THE OTHER EMPLOYEES HAVE ALWAYS BEEN VERY HELPFUL ALONG WITH MAURICE. I WILL DEFINITELY RECOMMEND HELMS BROTHERS TO FRIENDS AND COLLEAGUES.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review our dealership! I am so happy to hear about all of your stress-free visits! I will be sure to pass your praises on to Maurice. We greatly appreciate your recommendations and look forward to seeing you again soon!

GREAT CAR DEALER SALESMAN AND DEALERSHIP

Jason Xenos was the dealer who walked me through my purchase of a new Mercedes E300. I am someone who knows very little about cars and Jason made sure that I purchased a car I would be very comfortable with. He was able to answer all my questions and had an excellent knowledge of the vehicle. He showed me how to use all the electronic equipment in the car in a way I could easily comprehend. The purchasing process went quickly and smoothly and I was driving my new car in a very short time. I love my new car and also love the idea that I can call Helm's any time with whatever questions I may have. I highly recommend this dealership!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Christine, Congrats on the new Mercedes E300!! I am so glad to hear you had a stress-free visit with a thorough explanation of the product! I will be sure to pass your praises on to Jason! We look forward to seeing you again in the future!

Service Review

The service rep is definitely not the best I've met and I've been to quite a few Mercedes benz dealerships. Needs to improve on relating with customers.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
2 people out of 2 found this review helpful.

Sean Savage is awesome!

I have dealt with Sean on three occasions to service my vehicle over the last 18 months or so. Sean is a pleasure to work with - very friendly, knowledgeable, and always working to ensure I receive the most cost-effective option coupled with excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Michelle, I am so pleased to hear about all of your positive experiences at our dealership! I will be sure to pass your kind words on to Sean! We hope to continue to exceed your expectations in the future!

I have been using this service location over several...

I have been using this service location over several years and I am impressed the quality of the service and agents specially Mr. Lin.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star ratings and kind words! We appreciate your continued business and support. I will be sure to pass your praises on to Sean and Michael! We hope to continue to exceed your expectations in the future.

Greatest Sales Rep, Jason Chen

Jason Chen is very much a professional Sales rep. He is a very much loyalty we deal couples car with him so that recently we back to see him and brought a new car from him again. He had introduced us very detail of new car all functionality, upgraded features and finances detail..etc. His way totally make client the us really happy because of his professional way so we will not change to buy another bland car and only royalty to Benz forever... We are highly recommend him "Jason Chen" is your Number 1 choice Sales Rep. Thank you and appreciate your help, Jason! Best to you, Jennifer 1/27/2017

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Hi Jennifer, Thank you for taking the time to share your positive experience here at Helms Bros. Inc.! It is great to hear that you received a stress-free and thorough explanation of your new vehicle! We pride ourselves on our knowledgeable staff. I will be sure to pass your praises on to Jason!

2017 GLA

I received the best service from Michael Nekava @ Helms Brothers. I have owned several cars but this has been by far the best experience ever Mike made everything super easy.His service has not stopped he has called me to make sure my car has been running smooth , to see if I have any questions on how to work the features in the car ect.. I will definitely refer Mike to my family & friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your words are music to my ears! I am so glad to hear that you had such a stress and worry-free visit at Helms Bros.! I will be sure to pass your kind words on to Michael! We can't thank you enough for your referral to our dealership! We look forward to seeing you again soon.

Wish all car dealerships were like this one

Just picked up my 2017 E300 from Helms Bros from Michael Nekava. The staff is great and the dealership atmosphere is like dealing with your own family. No place like home. Thank you Helms, sure to continue to do business in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Lisa, Thank you for taking the time to review Helms Bros. Inc.! You certainly are treated like family here, and we are so happy to have you! We look forward to seeing you again in the future. I will be sure to pass your praises on to Michael!