Reviews
Great service especially my sales Jeffrey Stampler and my
Great service especially my sales Jeffrey Stampler and my car service advicer Andy Lin. This is my 4th car from Helms Brother's.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic! We are so grateful for repeat customers like you. We hire the best of the best employees and are so pleased when they get recognized. Four cars from us is amazing. We hope you enjoy your new ride!
Stopped in with no appointment I had to make a plane I
Stopped in with no appointment I had to make a plane I was taken care of immediately
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased that everything worked out. Our employees work hard to respect your time and schedule. Thank you for this excellent review and we hope to work with you again in the future.
Closest dealer from nlmy house.
Closest dealer from nlmy house. So friendly & professional. No complaints. It couldn't be better.👍
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
WOW! We appreciate this amazing review! We work very hard everyday to make our customers feel like family. Thank you for compliments and we hope to see you soon.
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One of the best dealer.
One of the best dealer. I will recommend to all of my friends. I am so satisfied
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome! We love this review and recommendations. Thank you for taking the time to review Helms Brothers. We look forward to working with you again!
Best experience ever, Kathleen is a sweet and
Best experience ever, Kathleen is a sweet and professional sales, def i will be back in 3 years, thank you to Helms Bros for everything.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Carlos- thank you! Thank you for being our customer, for returning again and for the great review. We love our repeat customers and appreciate the recognition you gave Kathleen. She is truly one of the best! We look forward to the next time we can help you!
The entire process went very smoothly, and Andrea and the
The entire process went very smoothly, and Andrea and the management were very professional and friendly. The vehicle was the color I wanted and delivered on time. We are dealing with Helms Brothers for the past 16 years and are very satisfied with the Dealership and Service department. Thank you and keep the good work.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this review! We are so pleased that everything was just as you wanted on your new vehicle. We work very hard to get things just right for each of our customers. We love our family and hope it shows. Thank you for your continued support through the last 16 years. We appreciate it and you!
Interpersonal Service Everyone is friendly and polite,
Interpersonal Service Everyone is friendly and polite, no complaints there. Vehicle and Handoff Purchased an EQB 350, the vehicle was charged at handoff, but the wind shield wiper fluid was low after one test spray. The charging experience has been abysmal. We were told that our vehicle had free charging for 2 years for 30 minutes a day and that with a Level 3 charger, we could go from empty to a full charge well within that time. This is just not true. Charging from 25% to 80% has taken roughly an hour on average. We were set up in the Mercedes me Connect app and given a card, but left in the dark about all of the different quirks of different charging companies. I have spent hours on end on the phone with charging companies trying to get my vehicle charged. I’m also paying for charging every single time, unless of course I intend on using less than 30% of my car’s battery that day. The app and navigation are not functioning correctly to connect to the chargers and having to call a charging station every time I want to charge my vehicle seems absurd to me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alex - thank you for the 5-star review. We appreciate your feedback and are happy to discuss this further with you if you need to help with the charging issue. 877-699-8519. We look forward to working with you.
Michael is the sales person ever.
Michael is the sales person ever. He treats you like family always so pleasant and professional he is on top of everything we might need or want. Excellent
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We couldn't agree more - Michael strives to make every transaction a smooth one. He is very professional and as you said, wants everyone to feel like family. We appreciate your recognition of him.
We wouldn’t go to any other dealer to buy a Mercedes
We wouldn’t go to any other dealer to buy a Mercedes after our first experience at Helms bros.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome and we wouldn't have it any other way! We want you to know you are family to us. We take care of our family and appreciate your excellent review!
Pleasant informative transaction.
Pleasant informative transaction. Very help throughout the insurance issues and plate problem. Would recommend Helms Bros
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the recommendation and very kind review! We appreciate it and welcome you to the Helms family!