Reviews
mr. jerry mcpeters
I ask for them to give me info on a Land Rover and also tell them i would be in Dallas on the 14th of June. In addition I ask them to tell me how much it would be to transport the car to La Jolla, California. Heard message "is there anything I can help you with"
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mr. Peters I apologize for the oversight on your additional lead that we received from you. We did respond on 2 attempts to making contact with you before you and on the third attempt you asked for a quote on shipping. We however do not ship vehicles but can suggest a few companies that do. On most instances we follow up an email with a text and phone call. We're able to respond in this format since the phone number was not provided. We understand that some customers choose to communicate for various reasons strictly through email. We hope that we can assist you with this transaction without fail form this point forward
Great customer service!
Friendly, easy to coordinate appointment with. Called me right away and let me know that my shock was leaking and that it was still under manufactures warranty.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Regards, Jason Letkey General Manager 214-544-0102 j.letkey@hoppermotorplex.com
Great experience
Everyone at Hopper Motorplex was excelent. Ernie my sales person was upfront about everything and very easy to work with. Derek, the finance person was also very easy to work with. I will recommend them and the dealer to anyone looking for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Jason Letkey General Manager 214-544-0102 j.letkey@hoppermotorplex.com
Awesome Experience!
What a great experience my wife and I had at Hopper Motorplex! We found the motorcycle we thought we wanted on their website. David Newton invited us up from Grand Prairie for a test drive (some dealerships won't allow that) and had the bike ready when we arrived. He gave us a fair deal on our trade-in and a smokin' deal on the bike! We came in to purchase the day after our test ride and he had everything ready for us. We were in and out in less than an hour. We had a couple of items on a "due bill" and David made sure they got accomplished with very good follow up. I would highly recommend David Newton and Hopper Motorplex for your next vehicle purchase!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your motorcycle for many years to come. Sincerely, Jason Letkey General Manager 214-544-0102 j.letkey@hoppermotorplex.com
No Hassle
I found a motorcycle that was a great deal for me and I called to let them know I was interested and David did an excellent job of having everything taken care of as to all I had to do was come sign the paperwork and that was it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your motorcycle, please feel free to let us know! Sincerely, Jason Letkey General Manager 214-544-0102 j.letkey@hoppermotorplex.com
Hopper X 3
The sales associate Elbony was fantastic. Super sweet. Very helpful and professional. She made us feel like family and worked hard to get us the terms we were asking for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great fast service
The Employees were friendly. I don't have my service persons name on me but he was awesome. He made me feel comfortable. He came bace in a reasonable time and told me what was found and what needed to be done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos, Benita. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, Jason Letkey General Manager 214-544-0102 j.letkey@hoppermotorplex.com
Great customer service!
Sean and his team at hopper motor flex did everything they could for me to get my dream Jeep! their service and work was great!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We are extremely grateful to receive such an outstanding review, Alexia! Feedback like yours lets us know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. We could not be happier to hear that Sean was able to do this for you and we encourage you to contact him or stop by if you have any further automotive needs. Sincerely, Jason Letkey General Manager 214-544-0102 j.letkey@hoppermotorplex.com
Great Purchase Experience!
Ernie Pezzola was a pleasure to work with on a recent purchase. From start to finish, the whole experience was professional, amiable and non-pressured. Every aspect of the process was above board with no hidden pieces. Even going through finance with Derek Newton was fast, simple and as stress-free as finance can be. I would most highly recommend Hopper Motorplex, Ernie Pezzola, and Derek Newton for a wonderful vehicle buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Ernie and Derek were able to meet your needs. At Hopper Motorplex, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Jason Letkey General Manager 214-544-0102 j.letkey@hoppermotorplex.com
Recall Service
I went for a recall repair for my Suzuki Kizashi. Very Friendly atmosphere. I was very pleased that they offered Provision a replacement car for me to use while waiting for the service to be finished.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hans, we appreciate you for letting others know about your experience at Hopper Motorplex. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jason Letkey General Manager 214-544-0102 j.letkey@hoppermotorplex.com