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Napleton Cadillac Rockford

(899 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (877) 536-6286 (877) 536-6286
Used (855) 577-2950 (855) 577-2950
Service (866) 569-7265 (866) 569-7265

Reviews

(899 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.

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Excellent Service, Excelent car

Excellent Service, Excellent Car. Never been happier with a car purchase. Nick (Our sales person) wasn’t pushy or rude. Made the process incredibly Easy. Couldn’t be happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A very exciting and happy experience!

Staff was professional and friendly and worked very hard to find my vehicle. I am very picky but got just what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great New car!

We were greeted by very polite and professional individuals at Napeltons. We appreciate all the hard work the fellas (Lothan “JR”, Ken, Charles, and Brian) did to get us in this lovely vehicle. We will be back and will be sending family and friends to get their vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great car buying experience!

A wonderful sales team to work with, I could not be happier with my experience. Thank you Tim, Scott and James for your hard work and effort!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

nick was great!

Nick was knowledgeable, professional and fun to work with. He answered all questions thoroughly and in understandable details! Very timely in getting back to us when we needed him. Very positive experience! Thanks for everything. Love my car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Satisfied

Great buying experience from the test drive to setting up my Macan. Troy and the team made this my best car buying experience. I will definitely come back for my next Porsche.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Used Cadillac Purchase

Everyone was very helpful, friendly and easy to work with. We had our eight year old son with, who can be testy at times, and they made him feel comfortable and right at home, which made the whole process much easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

first impression was positive with friendly staff.

Upon arriving in showroom we were greeted with a very friendly young woman Justine who answered all of our questions without any type of pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Justine and associates get the job done

Justine, Demian and Scott make the best team. My experience at Naplton in Rockford was great. Everything was done so quick. Al my preferences on my car were check on all the electronics before I left so I didn't have to look them up myself. This is the best team I have ever had at a dealership. Very friendly and experienced team. This was my third car from them and will keep going back Betsy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2 Escalades in 2 months!

I am a long time customer of Napletons and will not buy cars anywhere else. I appreciate all the help and extra care I get from the sales staff and manager Brian Langkamp. They make you feel like your buying from a friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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