Reviews
Excellent Service, Excelent car
Excellent Service, Excellent Car. Never been happier with a car purchase. Nick (Our sales person) wasn’t pushy or rude. Made the process incredibly Easy. Couldn’t be happier
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A very exciting and happy experience!
Staff was professional and friendly and worked very hard to find my vehicle. I am very picky but got just what I was looking for.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great New car!
We were greeted by very polite and professional individuals at Napeltons. We appreciate all the hard work the fellas (Lothan “JR”, Ken, Charles, and Brian) did to get us in this lovely vehicle. We will be back and will be sending family and friends to get their vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great car buying experience!
A wonderful sales team to work with, I could not be happier with my experience. Thank you Tim, Scott and James for your hard work and effort!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
nick was great!
Nick was knowledgeable, professional and fun to work with. He answered all questions thoroughly and in understandable details! Very timely in getting back to us when we needed him. Very positive experience! Thanks for everything. Love my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Satisfied
Great buying experience from the test drive to setting up my Macan. Troy and the team made this my best car buying experience. I will definitely come back for my next Porsche.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Used Cadillac Purchase
Everyone was very helpful, friendly and easy to work with. We had our eight year old son with, who can be testy at times, and they made him feel comfortable and right at home, which made the whole process much easier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
first impression was positive with friendly staff.
Upon arriving in showroom we were greeted with a very friendly young woman Justine who answered all of our questions without any type of pressure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Justine and associates get the job done
Justine, Demian and Scott make the best team. My experience at Naplton in Rockford was great. Everything was done so quick. Al my preferences on my car were check on all the electronics before I left so I didn't have to look them up myself. This is the best team I have ever had at a dealership. Very friendly and experienced team. This was my third car from them and will keep going back Betsy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2 Escalades in 2 months!
I am a long time customer of Napletons and will not buy cars anywhere else. I appreciate all the help and extra care I get from the sales staff and manager Brian Langkamp. They make you feel like your buying from a friend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase