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Napleton Cadillac Rockford

(893 reviews)
Visit Napleton Cadillac Rockford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (877) 536-6286 (877) 536-6286
Used (855) 577-2950 (855) 577-2950
Service (866) 569-7265 (866) 569-7265

Reviews

(893 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.

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Wonderful Salesman and this is the third car we bought

Wonderful Salesman and this is the third car we bought from him. The dealership itself is also very pleasant. We will go back there when we buy our next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Beautiful show room friendly and courteous staff second

Beautiful show room friendly and courteous staff second car purchased here will be back for more

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The service was extremely well done and I could not be

The service was extremely well done and I could not be more thankful for the work they put in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They treated me fairly and with respect they did not try

They treated me fairly and with respect they did not try to push anything on me that I did not want. My purchase was handled respectfully by all concerned

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

On time and very efficient.

On time and very efficient. Text alerts were very helpful to keep track of the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sales experience was great, knowledgable staff, explained

Sales experience was great, knowledgable staff, explained every step in the process. We have found great post sales support, both from Rosa with “training” and our salesman Matt! Hope to make Napleton’s our dealership from now on.,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We are very happy with our new Subaru and had a great

We are very happy with our new Subaru and had a great experience dealing with the Napleton dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I arrived at the appointed time.

I arrived at the appointed time. I was met almost immediately. Very good and quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I appreciate how they help me with the new technology in

I appreciate how they help me with the new technology in my 2025 Forrester. Good service and always friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was happy with my experience here.

I was happy with my experience here. I thought my trade in price was reasonable and my purchase price was fair. This is my first Subaru. I feel as though it was important to Napleton Subaru that I have a positive experience. I love my Crosstrek. I hope that they will continue to stand behind the cars they sell as the years go by.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.