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Napleton Cadillac Rockford

(895 reviews)
Visit Napleton Cadillac Rockford
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (877) 536-6286 (877) 536-6286
Used (855) 577-2950 (855) 577-2950
Service (866) 569-7265 (866) 569-7265

Reviews

(895 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.

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Satisfying service.

Very informative on the vehicle we were looking at. Finance was quick on helping make a determination on a trade in offer and payment options. After we were done they went over the whole vehicle showing the different features. Very professional and great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Angels in disguise!!

The whole team at Napletons are AMAZING! I told them what I was looking for and what my budget was and they listened! They were very attentive to my needs! I didn’t feel like I was just another sale. They took the time to get to know me and understand me and my situation. They have made numerous follow ups to make sure I am completely satisfied! They truly are Angels! Gods hands are most definitely at work here!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent experience

I didn't buy my vehicle from him, but he helped me out with some priority maintenance and treated me like a valued customer just the same. Very friendly, goes out of his way to help. Highly recommend working with him if you're in the market (or just want a good dealership experience--they are hard to find).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Experience!!

I recently puchased a 2018 Dodge Journey from this dealership. It was an awesome experience! I live an hour away, so I wanted to make sure this car was good before I took a ride out there. I contacted Justine Brugger. She described the car and said I would not be disappointed. She was right!! The car was awesome! It looked and drove great, just like she said. She even took the time to deliver the car to my home to save me some time. I am very happy with my car and my experience with Justine Brugger and Napleton Autowerks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience

Nick and Demian at Napleton Cadillac helped me find the perfect vehicle. I will definitely recommend them to anyone. My experience at Napleton was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Customer Service

We upgrade our vehicles a lot. JR was not a pushy salesman, which we really liked. We felt our trade in value was fair. We will come back again. Thank You!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly staff with even friendlier service

There is nothing negative that I can say about my experience at Napleton Autoworks. J.R. made sure we were well taken care of. The car was great and the price was even greater.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car for my son

Last August I found a Honda Accord at Napleton in Rockford for my College age son. Nick Perkins was a great salesman. Answered all our questions on this 2007 Accord. While we had to wait he was interesting to talk to. I would definately recommend him he made the experience more enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good communication

Thank you for working with me to make this a good deal. Your follow up and follow through have left me with a positive impression of your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

This was my first time buying a car and I couldn’t have asked for a better experience. Nick was amazing and made the buying experience so easy. I will be recommending him to othe potential buyers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.