Reviews
Service experiences
The service department (usually, Gregg) have always been very friendly and accomodating. The technical staff are competent and thorough. Very customer focused. Car wash is a nice touch.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
AMAZING & FRIENDLY SERVICE
I would highly recommend this dealer for purchase or repairs - I have purchased 3 cars and have referred 5 others who purchased cars and we all get our vehicles serviced there - they are friendly, honest and help you make the right decisions!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very pleased with our new 2014 Subaru Outback!
Felt we were treated with personal attention by Bruce and Clay. The Subaru performs beautifully!
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Napleton Subaru
Had my first oil change on my new Subaru. Very easy to schedule appointment online and very friendly staff. Got my car back clean inside and out so that was an unexpected surprise.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
great service
Very friendly workers and courteous. When repairs needed, they try to work you in as quickly as possible. Their car wash after repairs is a real plus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, repair and forget
Repairs done and still had complications. Called back and still (4 days later) they have not called back. Spent $1600 on repairs and no call back? Thank you, and I will buy and service else where. This is my wife's vehicle.......I have a Flex which has been great for 4 years and 80,000'miles. Great service and no issues and same miles as on the Tribeca. Wouldn't buy one again.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Made buying process easy
Todd Tifft was a great salesman. We related right away, and he was very knowledgeable about Subarus. They didn't have much inventory of the model I was looking for, but I liked the one they had, and the rest is history.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Subaru Napelton Rockford
Work done was good and the washing of the car was great. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Well pleased / Rockton,IL
Helped a friend buy a new Subaru from Napleton . The experience and service afterwards was exemplary. So when I was ready to buy , I went back to Napleton and purchased a new Outback. Not had to many good experiences over the years buying cars. BUT Napleton renews my trust in Dealerships. AND after you buy the vehicle , their service dept. goes out of the way to take care of the service work. Keep up the good work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome
Overall, excellent. Slightly lacking in overall all knowledge of their vehicles, but was a wonderful buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase