Sterling McCall Lexus Clear Lake

I had great customer service, friendly, I had a great advisor, I would recommend this dealership to friends. Great environment, great communication. I will be coming again.

Always exceptional. I always trust the people at Lexus take care of my vehicle. Lexus parts only for my car. Will be buying my next Lexus soon.

The service staff was excellent. Value of service beyond expectations. Facility clean and personal conveniences very accessible. The staff is very knowledgeable of what’s required of them.

The service was timely and complete. Paige is excellent, caring, and professional. I would recommend the business and Paige to friends and family. Look forward to future visits.

I was so grateful for the through and consistent service experience. After many years with Lexus I am still very happy to have the vehicle.

A couple of months ago, before the place was fully turned over Sterling McCall, this place was great. You were greeted by a sales person and were treated very well. After a test drive the sales manager came to talk with you about the car. Based on that, I returned to the dealership. Now, you are treated like a sack of cement and subtly pestered to buy the car on the lot. Since any car under $10k is a "cash car", you are riding on the back of the bus. The cars aren't in horrible shape, but they are making substantial money in the transaction. They had the right car, so I put a down on the car. If they don't follow through, I'm walking. There's always another car to buy.

Brought my car in for Service. I do believe that everyone that works in service must be making 6 figure salaries. That is the only explanation I can give for the prices they charge. One example I wanted to update my GPS. You no longer can buy a disc you have to have service do it they wanted to charge $189 for the USB Drive which is not yours to keep then they wanted to charge close to $200 to download the information. They charged me $275.05 in labor to change out a sensor. They charged me $235.00 in labor for rear brakes. I dont know if this is just Clear Lake Service. I will be talking to Lexus Corp. about their charges.

On July 17, 2018 I came to the dealership and met the Internet sales manager Jonatan Abarca i told him I just remodeled my apartment and I’m looking for a car because Harvey destroyed them both I told Jonatan Abarca I only had $5000 cash to my name he told me he had the perfect car for me and guaranteed it had no mechanical problems it was on sale for $9995 but he was certain I could get it for $5000 cash and I did get the car the very next day I took the car to a mechani I told Jonatan Abarca I only had $5000 cash to my name he told me he had the perfect car for me and guaranteed it had no mechanical problems it was on sale for $9995 but he was certain I could get it for $5000 cash and I did get the car the very next day I took the car to a certified Lexus mechanic and found out the car was in terrible shape oil leaks the gasket cover delete the power steering leak the brakes for under 4 mm the rotors are shot over $2000 with the work was needed two of vehicle that I was told guaranteed no mechanical problems for three days I called Lexus of clear Lake complaining talking to numerous managers but finally today July 20, 2018 I spoke with sales director Mrs. Deana Ismaili as I explained my encounter with Jonatan Abarca and dishonest Sales tactic he put on me the sales director said she was going to do something about it I believe her she was very caring and very nice I hope that her words to me come true so even though my visit with the Internet sales manager Jonatan Abarca was terrible the sales tactic he put on me the sales director Deana Ismajli was going to do something about it I believe her she was very caring and very nice and promised to make this right so even though my visit with the Internet sales manager Jonatan Abarca was terrible the sales director Deana Ismaili caring ear and promised to make the situation right reassures me that Jonathan is only one bad apple at the Lexus of Clearlake

So far I have purchase my last 3 vehicles here at this dealership and had a great experience the service department are awesome as well love coming here for my vehicles need

Love the customer service, and the friendly people. Great dealership!!!! Very professional!!!Always treated with respect, the place is nice and clean. I would not go to any other dealership .