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21 Century Auto Group

(4,603 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–9:00pm 9:00am–9:00pm
Tuesday 9:00am–9:00pm 9:00am–9:00pm
Wednesday 9:00am–9:00pm 9:00am–9:00pm
Thursday 9:00am–9:00pm 9:00am–9:00pm
Friday 9:00am–9:00pm 9:00am–9:00pm
Saturday 9:00am–8:00pm 9:00am–8:00pm
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
(877) 782-7148 (877) 782-7148

Reviews

(4,603 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of 21 Century Auto Group from DealerRater.

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I bought a car from this dealer S500 4Matic. I originally...

I bought a car from this dealer S500 4Matic. I originally went in there because i saw a couple of different cars on their website. When i went in to see those cars, I was told that those cars were not available because they were damaged and being shipped overseas. I decided to buy a S500 4Matic. I was made many promises that were not kept, like missing floor mats, scratches on the bumper that i had to go in 3 times to get fixed, missing shifter knob. Before i purchased the car, i asked them if the car had been in a accident they told me it was never in a accident. After i bought the car, i found out from my insurance guy, that the car was involved in a accident before. Very shady dealership!!!! Please do your research before purchasing anything from this place!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience Again!

I've had great experiences while getting my cars (as well as my brother's) from 21st Century! Their staff is very knowledgeable, as well as courteous! The cars on display are amazing and the entire lot is very well maintained. This place is very welcoming and most importantly, delivers quality vehicles and works with you throughout the entire buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Experience

I was very pleased with the confidence of Tia Smith. I've always wanted a Mercedes Benz, since I was a little boy, growing up poor, in a very small town of N.C. With much hard work and having the necessities to purchase my first Benz, Tia made it happened with no hassle and the confidence she possessed, made me even more confident. I'm more than satisfied and I look forward to doing business with Century 21 and Tia in the future. When you believe in yourself, others will believe in you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Horrible

Cars tend to be on higher mileage side, with geater than average wear. Many are not even detailed. No prices are displayed. Salespeople know little about the inventory, let alone any particular car. Before they will tell you the price of a car, they want a copy your driver's license (you heard correctly - not a test drive - just to obtain the asking price). It is that type of place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very Happy

I bought a lexus from Barclay and he was a very good sale person. I would buy another car if I could. They have such great personilties the show room was nice. You need to get in there today to get a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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my experience at this dealership was awesome,i really...

my experience at this dealership was awesome,i really didn`t think a could even get approne for a car, but thanks to the guys at this dealership...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

best used car dealership ever..

buying a car at this dealership was one on the best things ever..Ernest my salesman was intelligent and polite all through the process, will always do business with these guys....

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My partner and I have been looking to purchase a car for...

My partner and I have been looking to purchase a car for several months now and have looked at over 10 different dealerships for the perfect vehicle. A co worker of mine mentioned that she purchased her car at this dealership and insisted that we stop by and check it out before purchasing. I called two weeks ago and set up an appointment to look at 2 different vehicles that had caught our attention online. Upon arriving to the dealership, our sales rep. Arthur was ready to take care of us, no long waits or anything, we thought that was a great way to start. Arthur was fantastic. He understood what we were looking for and took the time to pull up his inventory and show us other vehicles that might interest us. We looked at 5 different cars and were encouraged by Arthur to test drive any which one, we drove 3 and as predicted, fell in love with one of them...our first choice online and at the dealership. We are both very happy to recommend this dealership to our friends and family. We really felt appreciated and everything went so smoothly. We purchased our car for the best price and feel that this was def. the way to go. We just wanted to share our experience and with others the best of luck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

excellent buying experience..

buying my car at this dealership was one of the best experience ever, thanks to Ernest my sales guy that help me out.. thanks guys, keep up the good work..

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great place!

Just bought a used Mercedes 4 days ago from Barclay and he was a great salesman! Extremely professional, friendly, and helped me find the perfect car. I have had no problems with my car yet since I've had it and I know that 21st Century would help me out if I did. This is the perfect place to buy a car, I wouldn't imagine going anywhere else!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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