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Michaels Autos

(280 reviews)
Visit Michaels Autos
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2016 consumer dealer award
(866) 535-4623 (866) 535-4623

Reviews

(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaels Autos from DealerRater.

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Another satisfied customer

All I can say is.....AWESOME job Tommy. I filled out a credit app this morning from my cell phone and by 9am Tommy was calling me about the vehicle I had inquired for. I live in Ocala and dealt with Tommy on the phone. He made a promise and I drove all the way to Orlando this evening to buy the car! Thank you Michaels for making something happen that had seemed impossible at EVERY other place I tried!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear rfla36, Thank you so much for coming out to our location in Orlando! The Michaels Autos family works hard to make sure each client is satisfied. Your feedback is important to us and we're pleased to have Tommy on the team. Our unique finance department works hard and gets it done! We look forward to doing business with you in the future. Sincerely, Customer Satisfaction Team

Efficient, Honest , Integrity!!!

Bought a beautiful Mercedes C250 from these guys and it was an excellent deal and I'm very happy with the vehicle..I would recommend Michaels Auto to anyone !!!! Great Experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Casanova, Congratulations on your Mercedes C250! It's always great to hear that our clients had a great experience, just as the car buying experience should be. Thank you so much for your recommendation and we look forward to doing business with you soon. Sincerely, Customer Satisfaction Team

Great Service. Awesome Cars.

This was the first car I ever purchased, and it was a great and relaxed experience! Ricky was awesome and super helpful with any questions I had. All of the guys at Michael's Auto are very friendly and will do the best they can to make sure you are happy with your purchase. I bought a white 2012 Infiniti G37 which looked new! All of the cars on their lot are in great shape. I would definitely recommend you check out this dealership because they only sell high quality cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear guevara15, Thank you so much for taking the time to leave your kind review. Knowing that we've made your first car purchase a great one lets us know we've accomplished our goal. Standing out on Colonial Drive is due to the owner hand picking each vehicle, knowing that you noticed makes us proud. Congratulations on your 2012 Infiniti G37! Your business means so much to us. The Michaels Autos family welcomes you and will always do our best to make our clients happy. We look forward to doing business with you again in the future. Sincerely, Customer Satisfaction Team

Perfect

Great customer service and very helpful. Ricky and Frank were awesome, I highly recommend buying from here. After purchasing my car they were kind enough to check back with me about my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear teeter, Congratulations on your new vehicle! We are thrilled you had a great experience. Your words show how each part of our team is doing their part. Sincerely, Customer Satisfaction Team

Wonderful

All I have to say is that from start to finish FRANK was great and a up front honest man if your looking for a nice car and not a dealer whose going to threw lies to you GO HERE

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear deet53, Thank you so much for your honest review. We're so glad you had a wonderful experience. Sincerely, Customer Satisfaction Team

Friendly and easy experience, highly recommend!

Arrived looking for a car since loosing mine in an accident, had less than perfect credit but good income. Really needed help and they were happy to make it happen. Friendly service from the first person to the last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Jbucklights, Thank you for taking the time to tell us about your experience at Michaels Autos. Our team works together to make sure our clients' needs are met. We're thrilled to hear you had an easy experience. Sincerely, Customer Satisfaction Team

They did it again

We purchased our first car back in Decemeber and it was such a great experience, we came back for our next. After totaling her original car purchased the other week, this was the first stop we made after picking up the rental to tell Frank and Rick that the car held up excellently in her accident. Their concern for her safety first felt genuine, not just a sales tactic. Rick showed us around and rememebered her Infiniti and remembered how difficult it is to read my wife. He was eager to show us any car and allow us to test drive whatever we might have an slight interest in. There was no hesitation to work with us. As always, no pressure and took his time and gave us space to decide on our options. When we saw Frank, he greeted us with a thoughtful hug. He personally took us out on a test drive (NOT something you normally see from a sales manager). He worked his magic again and landed us in a 2013 Mercedes Benz C250. We are so thankful to him and Rick for working with us. We will be shopping here again soon. (on a side note, when we took the Infiniti to the Millinia Infiniti dealer for service, they were very impressed with the quality of the car, even knowing that it wasn't purchased on their sales lot).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Dear bigbroda1, Thank you so much for your kind review. I consider you family when you purchase a car from Michaels Autos. I hope your wife has recovered completely and is in good health. I take pride in hand picking each vehicle that goes on my lot. Ricky and Frank are a great part of our team. We hope you enjoy your 2013 Mercedez Benz C250. Sincerely, Robby Taha Owner of Michaels Autos

Very good used car dealer

I recently bought a 2012 BMW from Michaels Autos in Orlando. It was a very good experience and I got a very beautiful car. Ricky Cruz is probably the most honest salesman that you will ever encounter. He actually cares about you instead of just trying to make money off of you. I would definitely recommend Michaels to anyone looking for a high end used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Dear Apopka Two Tone, Thank you so much for your kind review. We are so lucky to have Ricky as part of our team. We are so glad you had a good experience and are enjoying your 2012 BMW. We appreciate your business. Sincerely, Customer Satisfaction Team

Awesome experience!!!

Ricky was such an amazing guy and he as well as the other associates made my first car financing experience easy, stress free, and enjoyable. Even my two year old son found it to be a pleasant experience. I was able to get an awesome car thanks to Ricky and I am so excited ??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear PaulaParanoia, Congratulations on your vehicle! It's great to hear that Ricky made your financing experience a great one. Thank you for your feedback and business. Sincerelely, Customer Satisfaction Team

Outstanding service

My experience was fast, friendly, professional and stress free. Ricky was very knowledgeable about the details on the vehicles in inventory which made my choice very easy. I will definitely refer people to Michaels Auto so others can experience high standards and satisfaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dear RodHad, Thank you for taking the time to leave your feedback about your experience at Michaels Autos. We're so lucky to have Ricky as a part of our team. Enjoy your new ride! Sincerely, Customer Satisfaction Team