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Michaels Autos

(280 reviews)
Visit Michaels Autos
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2016 consumer dealer award
(866) 535-4623 (866) 535-4623

Reviews

(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michaels Autos from DealerRater.

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Best Cars I've seen

After finding this Dealership, I am pleased to say that I found my dream car a 2012 Mercedes ML 350, once my eyes fell on it, I knew it was the one. It was so clean, I was impressed. The buying process was a quick in and out! The price was lower than I thought. I don't have words to express how happy I am, if I was able to give them a sixth star I would have. All I can say is go and look at the cars because I'm sure you will find your dream car too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us your feedback, we really appreciate it. It was a pleasure serving you and we appreciate your kind words, you have humbled us. Our team enjoys delivering a quality vehicle to clients who become part of our Michaels Auto's Family. We look forward to doing business in the future. Sincerely, Client Satisfaction Team

great experience

Ronnie sales Robby owner were direct, upfront and the process went fast and smoothly. There was none of the usual "I'll be back let me check with my manager if we can do that" I will go back and would highly recommend Michaels Autos.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for saying you would "highly recommend" Michaels Autos. We have been selling cars in Central Florida for 21 years and take pride in making the process fast and easy. As the owner, I hand pick each vehicle that gets put on my fleet and support my professional and honest sales team. We welcome you to the Michaels Autos Family and look forward to doing business with you in the future. Sincerely, Robby Taha ~ CEO

They work with you!

Ronnie was very nice and professional. Both he and Frank worked really hard so make sure that I got my payments where I wanted it to be and that I was happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for taking the time to leave us your feedback, we really appreciate it. Our team is delighted they could be of service to you. Congratulations on your new car and welcome to the Michaels Auto's Family. Sincerely, Client Satisfaction Team

Excellent Customer Service & Sales Skills

I Drove Around All Day Looking For A Car. Michaels Auto Just Looked Out Of Budget For Me So I Never Stopped By There. I Wasnt Having Any Luck So I Decided To Give It A Shot. From The Time I Got On The Lot Ronnie Lakkis Was A Great Help. He Rode With Me During The Test Drive Explaining Every Feature & Perks Of The Car And For That He Made A Sale & I Was Able To Get A Fabulous Car For A Great Price !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

As they say, "don't judge a book by it's cover". Our cars are truly fabulous but they are priced to sell. Doing business in the Orlando area for 20 plus years we have made a commitment to our clients to do our best every time! It's great Ronnie and Frank were able to make something possible for you at Michaels Autos ~ Luxury Used Car Dealership. Thank you for taking the time to leave us your feedback, we really appreciate it. Congratulations on your new vehicle and we look forward to doing business with you in the future. Sincerely, Client Satisfaction Team

Great salesman

I bought a car from Ronni at Michaels Autos Orlando. Ronni is one of the best salesman . He is very polite and courteous to his customers . He does not come across as one of those guys who tell you whatever just to make a sale. He comes across as a guy who has his costomers best interest at heart . So if you're thinking about buying a nice clean car , go see ronni at Michaels Auto orlano.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

You are right Antonio Joseph, our goal is to satisfy each client and genuinely help them get into a quality vehicle that they love. Our honest team is proud to welcome you to the Michaels Autos Family, we appreciate your kind words. Sincerely, Client Satisfaction Team

The Best Dealership in Town

As I was looking for my dream car I fell upon Michaels Auto's in Orlando and was so happy to say that I actually drove down 3 hours to look at my Luxury Audi Car and I am proud to say I bought it. They actually had it priced lower that I intended to pay so I was happy about that too. I have never seen a car so clean I would have thought it was new. I am so happy and would tell all of you guys to go and look at the cars for yourself!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations Sarah from Jacksonville on your new Audi. We are so excited you took the far trip and came out to see us in Orlando. Each vehicle on our lot is hand picked by the owner. Our high quality cars are always priced to sell. We appreciate you would recommend us and we welcome you to the Michaels Auto's Family. We look forward to doing business with you in the future. Sincerely, Client Satisfaction Team

AWESOME Experience!

I bought my Nissan from them and the experience was the easiest and most comfortable experience I've ever had when shopping for a car. You get that family and friendly vibe when you are in there. I highly recommend them. Don't waste your time anywhere else... Go to Michaels Autos! Oh by the way... Financing is super easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you Kdandroids, and welcome to the Michaels Auto's family. We have an experienced and knowledgeable team to make the car buying process as easy as possible. Our 20 plus year history with banks makes it easy to approve people with all types of credit. We appreciate your time and kind words. Sincerely, Client Satisfaction Team

Awesome Experience

Words cannot express my gratitude to Mike and Oscar who made it happen for me. They both went above and beyond ensuring that I was able to get the car I wanted CLA250. Financing was easy, Oscar kept his word and Mike was just awesome checking on me until the process was over. The experience is vast different from dealing with a big dealership. They have beautiful high end cars. Highly recommended. Happy Wife Anne KamKim Deolal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We are so happy for you @Happy Wife Anne KamKim Deolal. It's great we could be of service to you and making the car buying experience easy for you is our pleasure. We welcome you to the Michaels Auto's Family and appreciate your business. Sincerely, Client Satisfaction Team

Great

I rated them 5 because they were really helpfull ,they didn't push me at all they were professional plus they gave a me great deal a really good car low ml , every sigle car they have looks brand new inside outside ...Im happy and think they are serious business car dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time and leaving us a 5 star rating. Congratulations on your new vehicle, glad we could serve you. Our owner hand picks each vehicle on our fleet and that makes us known for having the cleanest cars in town. Thanks for noticing! Being in business since 1995 and still growing because of clients like you, welcome to the Michaels Autos Family. We look forward to doing business with you again. Sincerely, Client Satisfaction Team

No floor matts, check engine light, hung up on, unprofession

Was promised floor matts for my Mercedes Benz C250 Coupe and never got them. 3 weeks later and still getting the run-around from the sales guys after several phone calls and several times being hung up on by unprofessional manager Frank. Don't believe anything the sales guys say here. Several of the cars don't come with floor matts for some reason and they wouldn't just give me floor matts from an identical mercedes c250 or c250 sedan that was in the lot. Other dealerships offer the 3day period to change your mind if you don't like the car. My Mercedes immediately got the check engine light after leaving the dealership and has been in and out of the shop non-stop. I didn't like the car and they wouldn't let me switch it out. H Gregg auto has better deals and better service! In negotiations, Sales manager Frank would not budge on price and finally only promised to give me 100 off and a full tank of gas after I left the dealership but then charged me 100 for some bs administrative fee of taking my cash down payment and after doing all the paperwork and getting in the car, the gas tank was still only 1/4 filled so all the sales lies were really empty promises and I got nothing off on this car. The sales negotiation process here is a joke and don't expect the sales guys to even talk to you without hanging up post sale after they got your money. I guess they don't want repeat customers... I will update my review when I get my 100 off, full tank of gas, and promised floor matts!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Brian, I thought we have addressed your issues. As you know, there is no such 3day period to change your mind. The check engine light was immediately gone when the reset was done. You know and are very fortunate to have the factory warranty on this vehicle. You do have peace of mind with this car. The details of how much we lost on selling this car to you were shown to you in black and white. Let's be honest, you got a great deal on this car and Frank did a great job. It is simply not true that we charged any administrative fee. Your slanderous accusations are untrue. We have recordings of how many times Frank spoke to you and did NOT hang up. Please stop slandering my Sales Manager. Your harshness on rating my dealership to get a full tank of gas, floor mats, or $100 are abject! We do not rent vehicles we sell them. As for floor mats, you already received them. Trying to taint our reputation because you changed your mind is inadequate. I trust the public will see right through your words. Being in business for 20 years and this type of review is really a first for us! Proud to be Michaels Autos Dealership!