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Boucher Volkswagen Marketplace of Frankl

(1,366 reviews)
Visit Boucher Volkswagen Marketplace of Frankl
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2024 state dealer award
View 7 awards
2024 state dealer award 2023 state dealer award 2021 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (866) 301-0104 (866) 301-0104
Used (866) 571-8206 (866) 571-8206
Service (414) 255-0284 (414) 255-0284

Reviews

(1,366 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Boucher Volkswagen Marketplace of Frankl from DealerRater.

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The good folks at this dealership are a joy to work with.

The good folks at this dealership are a joy to work with. My wife and I have been doing business with them for over five years and many vehicles now. Joe is a great guy, and Phil make the financial process stress free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Boucher Volkswagen Marketplace of Franklin are glad to have you as a customer. Beau Rauner (General Sales Manager) (414) 525-1100

Compared to another dealership in the area this was a top

Compared to another dealership in the area this was a top notch experience. Everyone was super friendly and honest. Even though we didn’t purchase a VW specific vehicle, they were still awesome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Boucher Volkswagen Marketplace of Franklin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Beau Rauner (General Sales Manager) (414) 525-1100

Have bought several VW’s from Boucher.

Have bought several VW’s from Boucher. This is my second at this dealership. The staff is courteous and knowledgeable and this dealership has always had the model and trim I was looking for. I would highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Boucher Volkswagen Marketplace of Franklin. We appreciate your business and hope to see you again soon! Beau Rauner (General Sales Manager) (414) 525-1100

I have entered dealerships where I felt like roadkill and

I have entered dealerships where I felt like roadkill and they were ALL vultures!!! It is NOT this way at Boucher VW of Franklin. —. I was treated like a “friend “ and made very comfortable (I really appreciate the different beverages and snacks—life’s very busy and provisions help!!! :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Beau Rauner (General Sales Manager) (414) 525-1100

Michael was great!

Michael was great! He made the car buying process as easy as possible and explained things very clearly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for choosing Boucher Volkswagen Marketplace of Franklin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Beau Rauner (General Sales Manager) (414) 525-1100

This dealership has staff that are very willing to help

This dealership has staff that are very willing to help and offer open communication throughout the entire car buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Boucher Volkswagen Marketplace of Franklin! Beau Rauner (General Sales Manager) (414) 525-1100

I told Pat Easterlin what vehicle I had seen in their

I told Pat Easterlin what vehicle I had seen in their inventory online and he asked when I could stop in. We had arranged a time and my salesman Nick Imig had the vehicle out front ready for a test drive when I arrived. Nick answered all my questions about the Atlas, he was very knowledgeable about it. Nick gave me a very reasonable price and we arranged to complete the deal in a couple of days.Jacob handled all the paperwork which took no time at all. Nick had the vehicle ready to go and we went over a few final things about the Atlas. He told me to call anytime if I had any further questions. I was impressed by the attentive service and have been extremely pleased with my choice. It is a pleasure to drive. Thanks to all the staff at Boucher VW in Franklin. I told Pat Easterlin what vehicle I had seen in their inventory online and he asked when I could stop in. We had arranged a time and my salesman Nick Imig had the vehicle out front ready for a test drive when I arrived. Nick answered all my questions about the Atlas, he was very knowledgeable about it. Nick gave me a very reasonable price and we arranged to complete the deal in a couple of days.Jacob handled all the paperwork which took no time at all. Nick had the vehicle ready to go and we went over a few final things about the Atlas. He told me to call anytime if I had any further questions. I was impressed by the attentive service and have been extremely pleased with my choice. It is a pleasure to drive. Thanks to all the staff at Boucher VW in Franklin. I told Pat Easterlin what vehicle I had seen in their inventory online and he asked when I could stop in. We had arranged a time and my salesman Nick Imig had the vehicle out front ready for a test drive when I arrived. Nick answered all my questions about the Atlas, he was very knowledgeable about it. Nick gave me a very reasonable price and we arranged to complete the deal in a couple of days.Jacob handled all the paperwork which took no time at all. Nick had the vehicle ready to go and we went over a few final things about the Atlas. He told me to call anytime if I had any further questions. I was impressed by the attentive service and have been extremely pleased with my choice. It is a pleasure to drive. Thanks to all the staff at Boucher VW in Franklin.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Boucher Volkswagen Marketplace of Franklin. We appreciate your business and hope to see you again soon! Beau Rauner (General Sales Manager) (414) 525-1100

Matt and Boucher were fantastic to work with and I ought

Matt and Boucher were fantastic to work with and I ought my new car. Matt was attentive and honest and we really appreciated his patience. I have confidence that customer service will continue as I visit Boucher for my service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Boucher Volkswagen Marketplace of Franklin. It's great to hear that we were able to assist you and that you had such a positive experience. Beau Rauner (General Sales Manager) (414) 525-1100

Our 2nd VW purchase from John Huey at Boucher VW.

Our 2nd VW purchase from John Huey at Boucher VW. Outstanding customer service each time and good deal on new lease!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Boucher Volkswagen Marketplace of Franklin are glad to have you as a customer. Beau Rauner (General Sales Manager) (414) 525-1100

I always leave this dealership happy.

I always leave this dealership happy. The service is excellent. Fast and reliable. They make everything painless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Boucher Volkswagen Marketplace of Franklin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Beau Rauner (General Sales Manager) (414) 525-1100