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Ken Nelson Auto Group

(85 reviews)
Visit Ken Nelson Auto Group
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (815) 595-4049 (815) 595-4049
Used (815) 595-4086 (815) 595-4086
Service (815) 734-3769 (815) 734-3769

Reviews

(85 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Nelson Auto Group from DealerRater.

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Very friendly service

Would recommend this dealer and sale's person. Graye to my family and friends.thay bend over backwards to make your visit a happy one, thanks for the experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A Great Experience

It was a good buying experience. I had been looking for a Used Ford Explorer for awhile and they had a good price so I was willing to drive 90 miles to take a look at it. Brandon Yaeger took the time to go for a test drive with me and talk to me about the car. I had been at another dealership where the minute I said I was looking for a used vehicle they just waved towards the used lot and told me I could go find it myself. This dealership was a stark contrast to the shabby treatment I received elsewhere. I bought the vehicle and I will definitely go back and shop with them again, despite the distance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent dealership

Excellent experience buying a used E 350. We drove 320 miles to purchase. Would recommend Graye to our friends and family. They answered all my questions promptly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great buying experience.

Excellent place to buy a car. One of the best experiences I have had in buying a car.Brandon Yeager did a great job for me and made our experience their very delightful. Was very helpful with everything and we got a great car at a great price. Very happy. Great job Brandon. We will strongly consider you for our next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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"Excellent,Hard Working,Will Work With You No Matter What!"

As A First Time Car Buyer,I was Terrified!!! I have never had a car payment bought both cars from my brother both Toyotas paid in full just had to pay car insurance, my last car I had was a 2007 Toyota wanted to Upgrade to a Newer Older Car it was time! My research started in March with Car Gurus did some traveling to look for cars 100 mi radius in the end it was Ken Nelson who was able to work with Me and my Budget to stay within the means of my lifestyle, In my Hometown

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Best New Car Purchase Experience!

Carl Buehler was the BEST new car salesman I have ever worked with. After finding the 4-Runner I wanted online, I worked out the best price ahead of time before visiting the dealership. It was worth the drive to Dixon for the BEST new car purchase experience of my life! Carl was knowledgeable, friendly, helpful, kind, and responsive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Dr. Brown! So happy to hear you had a great experience with Carl! We appreciate your kind words! Enjoy your new 4Runner!

Great experience!

Brandon Yeager answered all of my questions before I came for a test drive. He was very honest and upfront. The staff was very friendly and not pushy at all! I will recommend them to my family and friends for sure and use them in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much, Becky! We are so happy to hear that Brandon was able to show you a great experience! We appreciate your kind review!

Excellent buying experience

Brandon Yeager and the sales staff at Ken Nelson were excellent to work with, low pressure, and very professional. I would highly recommend them to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Review

Steve Davis did a great job at keeping me informed of what was going on during the process and making sure everything was going smoothly. Very happy with my experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much, Dakota! We hope you have been enjoying your new Accord!

No push

Had a great experience. Shopped online and then with Brandon Yeager if you want a laid back and very professional sales member he is your guy .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience! We hope you have been loving your truck.