Reviews
This is the best car buying experience of my life.
This is the best car buying experience of my life. Ron made it an enjoyable experience and found exactly what I wanted at a great price! It was a lo of work to find the car and color I wanted but Ron Stephenitch kept at it until he found what I wanted , keeping in touch every step of the way. And other staff checked in with me with progress of the Corolla"s delivery. I highly recommend Ron. He also found the price that made me extremely happy. I will be a regular from now on. My name is Franklln Himes, PhD.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worst place me and my husband could of went.
Worst place me and my husband could of went. They made us pay more then the car was worth. Second of all they gave us a car with tires and they could care a less. This place is in it for money not for there clients.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Austin Sheffield was very professional, polite and...
Austin Sheffield was very professional, polite and friendly helping me find the best vehicle for me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Another great experience with Ron Stephenitch he always...
Another great experience with Ron Stephenitch he always finds what we need, our son is enjoying his new vehicle and is comfortable as a new driver. As we have experienced before at Ken Nelson it doesn't end with the sale. Thanks again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent
Very easy trading in my old car for a new. They took the time to listen to what we needed and suggested the perfect vehicle. Won't go anywhere else
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much Tammy! We appreciate you taking the time to leave us a review!
We had the pleasure of working with Matt. He was...
We had the pleasure of working with Matt. He was friendly, very helpful, and made for a very positive experience. I have recommended, and will continue to recomend this place to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
We had the pleasure of working with Matt. He was friendly, very helpful, and made for a very positive experience. I have recommended, and will continue to recomend this place to anyone looking for a new vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much! We appreciate you taking the time to share your experience!
*Lazy*
Very simple. I made an inquiry to purchase vin 5N1AZ2BS9MC119444. They didn't follow up. Revenue just walked out their door, and they don't seem to care.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Chris, I apologize that no one followed up with you about your interest in that vehicle. Your business is important to us! Is it possible your inquiry could have come through under another name? I do not see your name in our system. I am hoping there is not an issue with us not receiving customer information, because we want to provide every customer with a great experience! Please give me a call or text at 815-288-4455 if you'd be so kind. - Mandy
Purchasing a car from KEN Nelson Dixon il
I had a wonderful experience purchasing my Toyota Rav from John Stinson at Ken Nelson. He listened to what my wants were in a car and found the right car for my budget. Highly recommend. Looking forward to many yrs driving my new car. Didn’t pressure me into buying which I appreciated. Thanks John
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great to hear, Sue! We hope you love your new Rav4! Thank you for your business!
2017 Nissan Murano with Low Miledge
I was looking to buy local to support our community and people who work at Ken Nelson. Didn’t really need another car but my 2013 Nissan Murano’s value was at the premium point to get a good trade-in towards a newer one. Gave Ron Stephenitch my sales person a call. I asked him if he had anything newer but not brand new. He called me back right away and had just what I was looking for. 2017 Nissan Murano near brand new condition. It had low mileage and the price was close to what I was looking for. After discussions, we found the perfect deal! It’s so clean I don’t want to drive it! Thanks Ken Nelson for finding exactly what I was looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much, Jim! We hope you're loving your Murano! Thank you for taking the time to share your experience. Ron and all of us here at Ken Nelson appreciate it very much!