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Ken Nelson Auto Group

(85 reviews)
Visit Ken Nelson Auto Group
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
New (815) 595-4049 (815) 595-4049
Used (815) 595-4086 (815) 595-4086
Service (815) 734-3769 (815) 734-3769

Reviews

(85 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Nelson Auto Group from DealerRater.

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The transaction was smooth and I will definitely

The transaction was smooth and I will definitely recommend this dealership especially to Mr. Brandon Yeager I’ll give 101 rate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We purchased a new Traverse.

We purchased a new Traverse. Morgyn Bailey was our sales rep and did a great job of walking us thought the process and getting us taken care of. Also answered question we had later after the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I purchased a 2019 Chevy Equinox from Denny.

I purchased a 2019 Chevy Equinox from Denny. I received quality care and was taken through the process quickly and smoothly. Clayton in finances did a thorough job of explaining the vehicle service contract options. The entire staff was very courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

i purchased a new 2025 sierra.

i purchased a new 2025 sierra. Denny and his staff treated me very good. they found the truck I wanted and was able to get it fast and close the deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience, great people to work with and very

Great experience, great people to work with and very accommodating. Would definitely recommend friends and family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dustin, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

We purchased a used 2021 vehicle from Ken Nelson Auto

We purchased a used 2021 vehicle from Ken Nelson Auto Group. I put in a request for information on the vehicle via their website and Brandon called my within 10 minutes. We drove in the next morning and he had it waiting for us at the door for a test drive. The offered us a good trade value for our vehicle and that made it an easy decision to make the trade. Good price, good trade value and easy financing. A+

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I took my granddaughter to look at a vehicle at Ken

I took my granddaughter to look at a vehicle at Ken Nelson’s. Our salesman was Peter Powers He did an awesome job of explaining the process and making sure that we felt comfortable. I would recommend any one who is looking for a vehicle to contact Peter. Peter thank you very much for everything. Dale B

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Just bought a new truck from Morgyn Bailey and just

Just bought a new truck from Morgyn Bailey and just wanted to say that my buying experience was very positive as she kept in contact with me through emails, texts and phone calls in a timely manner as well as was very patient with me to assure that I drove away happy in my new vehicle. Together Morgyn and Chad have definitely went above and beyond and will be returning to them at Ken Nelson for future vehicles when needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I’ve always have had good service with Ken Nelson, And as

I’ve always have had good service with Ken Nelson, And as always Peter Powers has taken care of me on multiple car deals!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Do not patronize this business.

Do not patronize this business. Especially the service department. You will be lied to and cheated. Buyer beware. Incompetance rules.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.