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Toyota of Hackensack

(4,086 reviews)
Visit Toyota of Hackensack
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,086 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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Great Experience!!!

Ana Mayers was a wonderful Sales Consultant!!! She went above and beyond to help me get my car and honestly made the whole experience from start to finish a pleasure. I am very thankful!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are pleased that you took the time to leave a wonderful rating! It's great to hear Ana Mayers could make your experience a pleasure. We'll be sure to pass along the compliments. Thanks again for your business, and we look forward to seeing you again!

Satisfaction

Mikhael Mikheal was very personable and went above and beyond to get me what I was looking for. He would be one salesman I would definitely recommend to anyone going into that dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a 5 star rating! We're glad to hear that you enjoyed your interaction with Mikheal, your kind words have been passed along. Congratulations on your new Toyota, and we hope to see you again soon!

Great experience at Toyota of Hackensack

Very positive experience at Toyota of Hackensack. Jose Alvarado was friendly and knowledgeable while providing a great deal on the vehicle. I would recommend Jose to anyone interested in a Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5-star review! Glad to hear that you had such a positive experience, and I'll be sure to pass along your kind words to Jose.

Review of new car

This is my fourth Toyota from Toyota of Hackensack. I have always been satisfied with the quality of service. Staff is professional, helpful, and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Barbara, thank you for taking the time to provide great feedback on your experience! I am happy to hear that you enjoyed the service, and will pass along the kind words. Enjoy your new Toyota!

Buying the truck was fast and easy service was top-notch

I was very happy with the whole experience from start to finish and made the process happen as quickly as possible I was very pleased with everybody's performance to get me done and on my way with my new truck. Excellent job Top Notch service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent feedback on your experience! I am delighted to hear your satisfaction with the service, and hope you enjoy your new truck!

Great experience buying & financing car

Just brought a year old certified pre-owned Prius & sold my old car. Got a great price & great financing options. They were really helpful showing me all the featured & how to set them up. I would definitely come back next time I need to buy a car & would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review of your experience! We hope you enjoy your new Prius, and come back to see us soon!

Excellent experience

Jay rim was very knowledgeable and patient. He worked hard to get me a great deal! Everyone did a wonderful job! Can't beat the financing either!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great 5-star review of your experience with Jay! I will be sure to pass along the kind words. Please enjoy your new car!

Great experience

Amazing experience. Everyone was extremely helpful and knowlagable. Ana our sales representative was very nice and was a pleasure to work with. Steve was a great finance manager who made everything easy to understand and the process a breeze. Was very happy with the purchase and would recommend them to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing feedback! I will be pleased to let Steve know of your great review. Enjoy your new vehicle!

Good experience, not new to buying cars

When going to buy a vehicle at a dealership or buying a one period, I always go in skeptical and with 100 questions. Basically I am ready. My experience at Toyota of Hackensack was very smooth. The opposite of my other experiences at other dealerships. I have owned two other vehicles. They are professional and work with your situation specicifically. As the process is going along, they kept us in loop and and asked us questions. We were apart of our entire buying process and informed of everything that was going on, pro and cons. Nothing was held back. My husband and I appreciated this. We werent treated like another quota to be met for the month. I will definitely continue to do business with them in the future and I am happy with my 2016 Corolla. It's what I was looking for. I got what I wanted and a decent deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent

I was so fearful to walk into the dealership, based on previous experiences, this can be draining and time consuming, but I was completely shock when I walk in and out in less than hour with my car, they are very organized, and I was treated like a queen, it was like a walk in the park. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars, Rosita! We are so happy your experience with us was positive and comfortable!