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Toyota of Hackensack

(4,086 reviews)
Visit Toyota of Hackensack
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,086 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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Responsive

Ray was very responsive. We just picked up the car so experience was limited to the initial test drive and communications regarding the chosen car. Ray was knowledgeable and answered all my questions. Mike was also quick and efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to review our service! Glad to hear that you had such a great experience. Let us know if there is anything else we can help you with!

Every customer is important at Toyota

I came back to Jay because he's not your typical car salesman. He's a gentleman and he's very accommodating and gets everything done fast. This is my second time dealing with Jay. He gives you personal attention and tries to offer you the car that you feel comfortable with with the price that I could afford. Definitely recommend!! All the other people on the team were very courteous and knew their job. Thank you Jay

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We appreciate your feedback to help improve Toyota of Hackensack. I'll be sure to pass along your kind words to Jay and the team! Hope to see you again soon!

Lo recomiendo dan un buen servicio

Mi experiencia fue muy bueno llegué con muchas dudas y me dieron toda la información que nesecitava lo recomiendo a todos espero volver en otra próxima ocacion.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Gracias

Muchas gracias ana encontre lo que estava buscando gracias a tu ayuda ya tengo mi carro nuevo y a un precio rasonable recomendare el lugar me encanto el cervicio todo mul limpio y todos mul amable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Muchas gracias para tu critica. Me alegra saber que disfrutaste tu experiencia. ¡Esperamos ver la pronto!

Excellent customer service

My sister bought her car from this dealership last year so I gave it a try. Just Carlos was very helpful and informative of the vehicle I was looking to purchase. He allowed me to take the car out for a spin and was a very down to earth person. Was very accommodating with all aspects of the transaction and even took a picture of me, my girlfriend and my new car. Thanks Juan Carlos.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to review our service. Glad to hear that you had such a great experience while at Toyota of Hackensack. If there is anything else we can help you with, let us know! Enjoy your new car!

Couldn't have done it without Juan Carlos Correa!!!

My sales associate Juan Carlos Correa has helped me through the years with my cars. I have gotten 4 cars from him already! He is always attentive and follows up with me. I had a high payment and really needed it lowered and Juan got it done for me. I can't thank him enough for all the help he has provided me with through the years. Anyone I know that needs a car I have referred to him. Thank you Juan for all you do for your customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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Dealer response

George, thanks for the 5-star review! We appreciate your continued support for Toyota of Hackensack. I'll be sure to let Juan know about your review, and we look forward to seeing you again!

experience

I worked with Ana Mayer I can not say enough about her she was friendly accommodating got the best price worked with you till the end making sure everything was perfect she goes beyond her call by even helping you on her day off she is exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We're happy to hear such great feedback about our team, and I'll be sure to pass along your kind words to Ana.

Ana Mayers

Ana Mayers is the person to see at Toyota of Hackensack. Honest and no hassle with this beautiful lady. A true professional. Thank you Ana!??

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
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Dealer response

Thank you for your review! I'll be letting Ana know about your kind words!

Excellent! Great Service!

Alejandro Corpus was very helpful to us he guided us from start till the end. Great service also! I would very much recommend Hackensack Toyota dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! I'll be sure to pass along your kind words to Alejandro!

A very pleasant experience.

I highly recommend Toyota of Hackensack. The dealers are very helpful and accommodating. It was a good & stress-free experience. Thank you, I'll definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Melissa, thank you for taking the time to review our service. I am happy to hear that you had a good and stress-free experience! If there is anything else we can help you with, let us know. We look forward to working with you again!