Toyota of Hackensack

Great customer service , nice people, super quality !!

I received an email on my birthday that stated "15% Off Your Next Visit." I was very excited because I needed 4 new tires and I would save a good amount of money. The total came out to about $750 with labor. When I mentioned the coupon discount they said they couldn't honor the full 15%. The best they could do was 5% off the tires and $20 off the labor. I mean, this is better than nothing at all, but then why send me an email that says 15% off. I even looked through the fine print and it mentioned nothing about tires. It just said it could not be combined with other promotions. I left feeling duped and cheated on my birthday. I don't want to sound childish, but it wasn't fair. Don't send me a special discount because its my birthday and then decide you can't honor the full 15%. I'm already hesitant to bring my car for service to any Toyota service department because I always feel I end up overpaying every time. This just proves my thoughts and point. I'd rather support small business auto repair shops than keep overpaying to big corporate companies that pretend to strive to great customer service.

We found a certified 2015 Sienna Toyota with low, low mileage in just the color we wanted on Carfax. Only downside was that it was at Toyota of Hackensack, which involved taking two bridges and the Cross Bronx Expressway from our home on Long Island. But the travel (and traffic) were well worth it! The purchase went smoothly, thanks to the professionalism and customer concern of our salesperson, Melissa, who, along with sales manager Mario helped us stay within our budget, always called us back promptly during the purchase process, and even came in early on delivery day so we could pick up the vehicle before the dreaded rush hour traffic started. Vehicle is beautiful -- almost new in wonderful condition. The dealership handled getting the NY registration so we coiuld transfer our plates, and Rosa helped us by overnighting the registration when it came in. We took the vehicle to our local dealer for inspection and are now good to go!! Thanks to everyone at Hackensack Toyota. We would definitely recommend them to anyone looking for an honest, customer friendly dealership. .

I received a letter in the mail from this dealer yesterday. It basically said that due to my good standing with Toyota I was eligible to terminate my current finance or lease. I own a 2014 Toyota Prius V3. The letter went on to say that I could upgrade to a new vehicle with zero down, zero security deposit, zero first month payment and zero something else. My husband and I went in today just to check it out. The saleman said my monthly payment would increase by two hundred dollars although the car I was interested would be considered a downgrade. After speaking to his "manager," I was told the payments would increase because the current lease payments would rollover into the new lease...BUT (I said pointing to the paper) it says my current lease is eligible for "termination." Long story short we left. It was BAIT to get us there and then they SWITCHED on us. These people were condescending and rude! I used to get my car serviced at this dealership ~ NOT ANYMORE! I'm done with Toyota...

I leased my first car from this dealership ( a 2016 rav4) and disclosed to the sales person that it was my first time having a car ever and that I needed some extra help. The first problem that I ran into was that I could not get full insurance on the car because I was not given the bill of sales. The second problem was when the city took my car less then a month after I got it, because the inspection sticker was expired. Rather then owning up their mistake (which cost me 200$) the sales person tried to tell me that he had told my mom!!! So I asked him if he had been in contact with my mom or if he was unaware that I was the person leasing the car. He then changed his story and tried to tell me that he had told me and that I must not have been paying attention. I live in New York and this is apparently why the dealership couldn't just issue the sticker for me, but no one explained this to me. I think that this lack of transparency is unacceptable. I also think they should discourage people from NY from getting cars at their dealership as they are unable to help you set up your insurance (they can only help NJ residents) and because apparently they also can't issue registration stickers for NY residents (which a NY base dealer can do).

July19th went vehicle testing ,tried other brands of vehicles. Drove in a line & wound up here at TOYOTA OF HACKENSACK. Boy am I glad. No "stalking salesmen" , walked around lot @ vehicle styles I liked, then went inside to meet a Salesman. Met Jay Rim. He was SO AWESOME, no pressure asked about vehicle I was interested in, what was looking for ,etc. Took 4runner for test drive & checked it out for awhile in lot. No pressure, no rushing ,just let me & wife look ,touch, open stuff ,talk alone,etc. When decided to go over figures etc, gave us bottled water & made sure no suprises, gimmicks etc. Truly the best experience. Today August11th ordered hood bug shield yesterday, part was in @ 8am, went to pick it up, asked to install, service dept took us right in explained cost etc, wait time. We waited in waiting area, very comfy ,free wifi, big screen tv to watch olympics on. The service dept finished in timeframe given. The attention given to my vehicle was amazing, plastic over seats, papermats to protect carpet, had valet bring me vehicle & gave us nice cold bottled water. The little things in life is what makes me happy. This is my first TOYOTA , I will from now on have one in my driveway. Thank you for reading & I hope if you ever look for TOYOTA ,you will at least give them a visit. THEY WILL WIN YOU OVER.

I Rene want to said that I am very please with the service I got from Toyota of Hackensack. My 4Runner runs like a Champ 😘 All the employees that works in the service dept or very friendly. Mr. Clarke was my representative and he made sure that my truck way running smooth, he will go out of his way to please his customers. And I am very please . I give you 5 👍🏼👍🏼👍🏼👍🏼👍🏼 up Thank You!😀😀😀😀😀😀

Thanks to Jay I got my first car and I am very pleased very nice person and very helpful also they got my papers done very fast I definitely recommend this place!

I had inquired about the 2016 4Runner TRD Pro and every other dealership told me I would never get one, waiting lists, and so forth. I understand limited production and supply in demand, but Jay Rim called me and let me know he had one coming in in the color I wanted. He was able to work up a deal over the phone with me and I left a deposit. The next morning the truck came in and Jay sent me pictures and kept me updated on the whole process. By the end of the night I was driving my new truck home at the same numbers I was quoted in the truck I wanted! Kudos to Jay for going above and beyond for me and staying after his shift to make sure I could drive home in the vehicle. Good job guys, I will recommend people your way.

Recent experience with the dealer was Awsome Managers really go out of there way to make it happen in my case with recent financial issues they made it happen Thanks to Tony Alex and Jonathan for the attention and service Will always recommend