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Toyota of Hackensack

(4,125 reviews)
Visit Toyota of Hackensack
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,125 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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Completed job in reasonable amount of time even though I

Completed job in reasonable amount of time even though I didn't have appointment. Waiting room experience was weird and annoying with loud singing lady who said she made Toyota her second home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We are glad to hear that your service visit was performed in a timely manner. Yes, sometimes we have some interesting customers in our service lounge! We appreciate your business! Thank you for servicing with us!

This dealership went above and beyond to assist me when I

This dealership went above and beyond to assist me when I needed service. They were professional, fit me in on a busy day, and helped me tremendously! I will recommend them to everyone I know in the area!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that the service department went above and beyond to assist you and your vehicles servicing needs on short notice. We appreciate your business! Referrals are always welcome!

Deligent and proactive in terms of keeping my vehicle

Deligent and proactive in terms of keeping my vehicle serviced and up to date for maintenance.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your service visit was above your expectations! We appreciate your business! Thank you for servicing with us!

Excellent service.

Excellent service. The minute I arrived the person that took my car was very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your experience with our service department was both and professional and transparent. Thank you for choosing us for service! We appreciate your business!

Dealership was efficient, friendly and great to work with

Dealership was efficient, friendly and great to work with when helping me purchase my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your experience with John and Tim was both friendly and efficient! We appreciate that you traveled from out of state to make your purchase with us! Thank you for your business! Enjoy your new RAV4 Prime!

Excellent service, I am very satisfied, very nice, fast

Excellent service, I am very satisfied, very nice, fast and professional service,thank you very much !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to heat that your service visit was professional and respectful of your time. Thank you for servicing with us. We appreciate your business!

buying a new car should be fun and easy.

buying a new car should be fun and easy. I left there happy without feeling like they got one over on me. overall it was a good experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are all about transparency on pricing of our new and pre-owned vehicles! We appreciate your business! Enjoy your new vehicle!

It was.

It was. Very nice experience. Friendly staff quick service Nice waiting room Thani You very much

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your service visit was quick, friendly, and nice experience. Thank you for servicing with us! We appreciate your business!

I have been going there for several years and I always

I have been going there for several years and I always receive excellent service. I have no complaints.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We appreciate that you have been a repeat customer for our service department. We appreciate your business! Thank you for your patronage

Santiago is absolutely the best.

Santiago is absolutely the best. He made this car buying process easy and quick. I highly would recommend this dealership to anyone. Thank you again Toyota Of Hackensack!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your purchasing process with Santiago was easy and respectful of your time! We appreciate your business! Enjoy your new purchase!