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Toyota of Hackensack

(4,124 reviews)
Visit Toyota of Hackensack
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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You guys are always great all around Quick and easy

You guys are always great all around Quick and easy appointment Fast and efficient Polite

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your service visit to us was great all around! Thank you for servicing with us! We appreciate your business!

Efficient, great customer service, people are courteous

Efficient, great customer service, people are courteous and accommodating, right on time with their service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your service visit to us was both accommodating and courteous! Thank you for servicing with us! We appreciate your business!

After 2 days at the Service Center they did not solve the

After 2 days at the Service Center they did not solve the problem with the car... the car was taken to Hudson Toyota where they finally found and solved the problem that the car had..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. According to the conversation we had with our service director, the alternator on your vehicle was functioning correctly when you visited us. Our understanding is that you then proceeded to visit Hudson Toyota and had the alternator replaced. We are not sure if this resolved the issue you were experiencing? If this did not resolve the issue you were experiencing with your vehicle, it would seem that the alternator may have been unnecessarily replaced?

Awesome service!

Awesome service! Very quick and nice friendly people.Everything was super smooth and service was on time.Loved the place definitely recommend my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your service visit was respectful of your time and everything went without a hitch. Referrals are always welcome! Thank you for your business! Thank you for servicing with us!

Had a nail in my tire .

Had a nail in my tire ..brought me car in for service . Took care of the problem right away ..great service and staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that the service department was able to address the nail in your tire right away. Thank you allowing us the opportunity to service your vehicle. We appreciate your business!

Great service and very nice staff clean waiting area

Great service and very nice staff clean waiting area complementary coffee and water quick service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your service visit was great! Thank you for choosing us for service! We appreciate your business!

Mine experience at the Toyota dealership was great.

Mine experience at the Toyota dealership was great. Specially Miriam Shanken! She was very helpful and getting my car all setup. She made the transfer of my old vehicle to my new vehicle very easy. She was awesome to deal with……

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that Miriam was helpful and awesome to deal with! We appreciate your business. Enjoy your new purchase!

This is my dealer I like it I got my Toyota in there my

This is my dealer I like it I got my Toyota in there my favorite place

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We appreciate that you made your vehicle purchase with us and perform your vehicles maintenance at our service center. We appreciate your business! Thank you for choosing us for your vehicle needs!

The service to my car was doing on time.

The service to my car was doing on time.Gave suggestions of what repairs my car need it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that the service department performed maintenance on your vehicle in a timely manner. Thank you for servicing with us! We appreciate your business!

Completed job in reasonable amount of time even though I

Completed job in reasonable amount of time even though I didn't have appointment. Waiting room experience was weird and annoying with loud singing lady who said she made Toyota her second home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We are glad to hear that your service visit was performed in a timely manner. Yes, sometimes we have some interesting customers in our service lounge! We appreciate your business! Thank you for servicing with us!