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John L. Smith, Inc.

(650 reviews)
Visit John L. Smith, Inc.
Sales hours: 10:00am to 2:00pm
View all hours
Sales
Monday 8:00am–6:00pm
Tuesday 8:00am–6:00pm
Wednesday 8:00am–6:00pm
Thursday 8:00am–6:00pm
Friday 8:00am–6:00pm
Saturday 10:00am–2:00pm
Sunday Closed
(610) 400-1065 (610) 400-1065

Reviews

(650 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very happy with my experience.

I have purchased about 5 or 6 cars over the past few years. I have found that John has been fair and goes out of his way to make things right. He has become a friend to me and my family. I whole heartedly recommend John L. Smith to all my friends.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Very happy with my experience. Our business has been built with repeat customers just like you, we are lucky to have customers like you. Enjoy your new vehicle and have a great holiday. John R Barone President

Couldn't be happier

It was a great experience. They went above and beyond to help me. I couldn't be happier. I got exactly what I was looking for and they did everything they could to get me in the vehicle that I wanted. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Couldn't be happier, Thank you for placing your trust in our dealership, we look forward to earning your business for many years. Enjoy your new car and happy holiday's from the entire staff at John L Smith Used Cars. John R Barone President

Customer Service

We have been using John L Smith for service since 2006, and have purchased our last 2 used vehicles from John and his team. We have relied on John L Smith to coordinate last minute rentals, make repairs before school pickup, and help us find our next family vehicle. I could not imagine better support and service from a dealership. Thanks The McDonoughs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Customer Service Thank you for the confidence that you have placed in our dealership. We are lucky to have you as customers enjoy your new Denali. Have a great day and thank you for your business. John R Barone President

The only place we would buy a car.

We just bought our 7th car from this dealer. We appreciate their honesty and the superior service that they provide. This is a great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

The only place we would buy a car. Thank you for sharing your story. We are lucky to have customers like you and your family. We have built our business on repeat and referrals, everyone appreciates the confidence that you have placed in our dealership. Enjoy your new CERTIFIED Jeep Grand Cherokee ! Thank you John R Barone President

Very good customer service.

I worked with Matt Grabill and he was fantastic and helpful throughout the entire process. Between his follow up emails and calls, I could tell he really cared about how the experience was going. He answered any questions I had and went out of his way to get me information on my previous car and new car. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Very good customer service. Thank you for posting your review we appreciate the opportunity to have earned your business. Enjoy your new vehicle we will see you for your FREE Oil Changes. Thank you for placing confidence in our dealership ! John R Barone President

A senior's eexperience at JL Smith

I needed an affordable,safe used car to get me around, in these later years, After a negative experience with another auto dealer, I went to J LSmith I was greeted with a caring, friendly staff who was fun and in formatted to deal with. John B and John S found a car that was perfect for my needs and affordable,as well as safe & easy to drive. I am so glad that I went to JL Smith and will recommend them to everyone looking for a used car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

A senior's eexperience at JL Smith, Thank you for sending in your review we appreciate the opportunity to have earned your business. We look forward to being your car people for a very long time. Enjoy your new car and thank you again for the confidence that you have placed in our dealership. John R Barone President

2011 Legacy

John is always so easy to deal with. This is my third car and will be back again for when I need a car for my daughter next year. You are the best John!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

2011 Legacy Andrew We are lucky to have you as a customer and we want you to know that we do not take your business for granted. Customers all have choices and we are grateful to have you as a repeat customer. Enjoy your Subaru and happy bike riding !! John R Barone President

FREAKING AWESOME

I have know John Barone as long as J L Smith has been in BUSINESS. Here's my short. sweet and to the point story: January 2017...decided it was time to do ME...I don't have the best of credit and from previous injuries and caring FOR MOM...I knew the ONLY person I wanted to deal with was John...so back to January... I pulled in with my 2010 ford ranger..160k miles and mixed matched colors...John pulled at my heart strings and had this ol gal in tears when he said "see you tomorrow" me..for what..."TO PICK UP YOUR CAR!" here comes the HAPPY tears... So I roll outta there in a 2013 Ford Focus Titanium..LOADED..PERFECT COLOR AND ALL There wks later I totaled the car...got a 2017 loaner from John and in a weeks time he jad me in another vehicle 2013 Hyundai Accent....it worked for.me.for.a.minute...but because of health issues I was not a happy camper. Put my big girl panties on this past week...took the car over to JL Smith...told John what was going on....NOW I'm driving a Grand Cherokee...LIFE doesn't get any better when your able to go to the dealer...and tell them what you want instead of them coaxing YOU into something you can't afford! When you go there...tell them Joanne sent YOU! SAFE TRAVELS

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

FREAKING AWESOME We are all glad that we were able to help you, having a customer that allows us to earn their business is very rewarding ! Not only have we sold you cars but we service all of your vehicles as well as insure all of your vehicles. We are lucky to have you as a customer and we will continue to value our relationship. Thank you John R Barone President

The right place...

By far John L Smith used cars and services are top notch everyone is helpful and willing to go the extra mile for you and that is why I would recommend them to everyone... Thanks again guys for all your help cant be happier......with my truck..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

The right place... Thank you for your purchase, it was a pleasure meeting you on Saturday. Enjoy your new Nitro welcome to our family. John R Barone President

Another excellent experience

I just purchased my 4th car in 15 years from Smith Used Cars, and I received the same superb service that I have received the other 3 times. I've been doing business with this dealership since 2002 (sales and service) and I am never disappointed. I walk through the doors and am treated like a friend instead of a customer. I feel at home at this dealership, and at no time during the purchasing process did I feel uninformed or wonder if I was making the right decision. I recommend Smith Used Cars to anyone who will listen- they are the best of the best and truly have the customer's best interest in mind. I look forward to working with them for the next 15 years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Another excellent experience, We are lucky to have you and your family as customers. Our business has grown in the last 35 years because of great customer like you and your family. I appreciate the confidence that you have placed in our dealership. Have a great day and again thank you. John R Barone President