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(280 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Mr.Austin

They do alot of. Iieing on your loan application to get you approve ,then you get stuck with someone like capital one auto finance,stay from unique auto import inDumfries via. They will scam you.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Great help

They were really nice during all the process and help me to get the car. I had a very bad credit, and they are helping me to get it back again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Ford F150

I had a great experience working with Danny and Lenin. They made me very comfortable and i was able to get the tuck that i have always wanted. They were very professional and im glad we got the deal done. thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Great overall experience!

I had a great experience at Unique Auto Import. I had seen their ad on Facebook, then saw their inventory on Offer Up. I gave them a call and Lenin was very helpful, wasn't pushy like at other places I've called. He simply answered questions that I had and welcomed me at my earliest convenience. I swung by on Saturday and in less than an hour, my wife and I drove off in a 2017 Altima. I highly recommend this store to anyone looking for second chance (or in my case, third chance) financing. They made it happen and the car is beautiful. Shout out to Willy too for treating my wife and me to lunch while we waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Great experience!

Danny and Lenin helped me out and they provided excellent service. They all worked with me and made the process very smooth and easy. If you’re looking for a good QUALITY vehicle and QUALITY service, this is definitely the place to go!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

D2D Commuters

Awesome service. My salesperson, Jay, was very professional and friendly. He helped me get the deal I wanted. We were looking for a van for our business and found what we were looking for without any hassle or pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Previous car buyer

This dealership is a scam hub . Very unprofessional salesmen, scammers and thieves . The public should be aware. They scammed me and I'm taking them to court

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Merlex Auto Group, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns.

Lies to get you to come in wasted a whole day of work I...

Lies to get you to come in wasted a whole day of work I told me everything was fine on the phone they give dealerships a bad name

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Worst xxxx Auto Place

The biggest liars I ever dealt with. They tell you get approve for auto loan then turns out it’s not true. They get you up here telling a lot lies. It was just waste of time. Never recommend them to nobody. TRoy King George Va

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Ms Wilhoite

Absolutely the WORST EVER asked for owner information because of poor service was hung up on multiple times with still no main owner or boss info Jason and Jerome are HORRIBLE... Suki was the only one with customer service her and Tammie so for that im thankful but other than that I had 3 other friends walk away as well...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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