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Lithia Chrysler Dodge Jeep Ram of Great Falls

(704 reviews)
Visit Lithia Chrysler Dodge Jeep Ram of Great Falls
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:30pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–6:00pm 7:00am–5:30pm
Thursday 9:00am–6:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2024 state dealer award
View 15 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2018 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2018 consumer dealer award
New (888) 894-0527 (888) 894-0527
Used (888) 894-0841 (888) 894-0841
Service (888) 897-6182 (888) 897-6182

Reviews

(704 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep Ram of Great Falls from DealerRater.

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2014 2500 Ram pickup

Mark, our salesperson was great, he knew who we were when we ask for him personally. The rest of the staff were pleasant also. The only thing that wasn't done was a detail of the pickup because it was late and the detail staff went home but was offered a detail the next time we were in Great Falls. But that probably won't happen because we live 2 1/2 hrs away and hardly ever get to Great Falls. Over all my rating is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience!

The finance manager was especially helpful and patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2014 Ram 2500

Very pleased with Lithia of Great Falls. The process was fast and painless and they were more than willing to deal with us on the new truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service review

Everything was fine. It took a while to get the service scheduled, but I suspect that is because they need more room. I understand they are working on that.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Truck recall for shocks

I made an appointment to get one of my shocks replaced due to the recall. I had to travel from out of town and showed up early by about 45 minutes. I anticipated that I would not have my truck looked at until the prescribed appointment time. I was good with that as that is how normal business is done. However, my truck went into the shop almost immediately and the shock was replaced. On top of that the service technician also looked at a few other things such as tire pressures. Apparently this is normal operating procedures. I was impressed with the level of professionalism and courtesy that I received. I will gladly drive the 1 1/2 hours it takes to get to Great Falls to have my truck taken care of at this fine dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Experience

Our experience of choosing and purchasing a car at Lithia Chrysler Jeep Dodge of Great Falls was a very positive experience. We knew what type of vehicle we were looking for and the salesman Rob Buley was well versed and understood our needs. He showed the differences and comparisons of the model we were looking at so that we felt we were able to make an informed decision. Rob was also the financial manager and he clarified my financial questions so that I felt comfortable and secure in my decision to purchase my new Chrysler 200. Thank you Lithia Chrysler Jeep Dodge of Great Falls for such a positive experience. Tammy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New jeep

Mike Stull is a great salesman! I talked to him Friday morning and by Friday afternoon he had good news for me! I would recommend him to everybody!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
4 people out of 4 found this review helpful.

replaced transmission

Just had my 13 ram 2500 Cummins in for a failed tranny the service was great Annette handled my truck they were fast got it done and made sure I had wheels while I waited they kept me up to date in every thing this dealer has been from the purchase of this truck and any issues it has had

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick, Easy, and got what i needed

Mike Stull takes care of his people. He prides himself in not taking of you during the sale but even after the sale. A couple months after I purchased my vehicle I had to have a tire replaced. When I got the vehicle back I noticed some damage was done to the wheel. I approached Mike about my concern that the damage was done when the tire was replaced. Mike and the entire Service department worked to find the cause of the damage and replaced the wheel at no cost to me. And recently when I had concerns about the towing capacity of my truck I approached Mike about trading in my Vehicle and instead of making a quick sale Mike and parts department worked with me to get the added parts I need. I will continue to use and recommend Litha to friends, family and Coworkers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Extremly pleased with service and our new ride!!!

Great friendly service! They were very helpfull and informative. Will definatly do bussiness there in there for future purchases!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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