Power Kia

Was in contact with Devin about a car and he sounded great though text until I made the 45 minute drive to look at the car. When I arrived he acted like he was with another customer which was a lie, but thankful he did pass me off because the guy he put us with was actually honest and let me know that the car they were trying to sell wasn’t safe and needed endless amounts of work done to it! If they are willing to sell junk cars that need work but aren’t willing to list that in the ad, then in my eyes they are not the dealership you want to spend your hard earned money with! Thanks Devin for being every bit of what a car sells man is known for.

I worked with Ulises, he was knowledgeable and super helpful. I was very indecisive and he was very patient. Would highly recommend their entire team!

A great dealership to work with. Service shop is amazing. I bought my car from Andrew. He is always there for me when I have questions I have never had a better salesperson to work with. . I would totally recommend working with him or Power Kia dealership. They are an awesome team!

They did me WRONG what they did to my car sabotage my vehicles the wiring was all not plugged in or wirer switch 2 or 3 wires in one macanic had it for 2weeks and still has taking pictures and seeing what they did nobody but a Kia service guy no how to do with the Wiring the way it is on my car I took it for recalls ABOUT 4 when my car was ready I was walking to it I had such a gut feeling I new something was WRONG but didn't pay attention that much but sence I left going doing my life All a suden this stop working then that I didn't even think that little by little something would stop working couldn't afford taking my car to get looked at they knew what they were doing I have a mechanic look at it it's all messed up wirer is connected where it should it be connected three wires connecting in one and some wires are not even connect it I have proof now two weeks I had a macànic worked on it took pictures told me that what they did this and I got proof now my car is 2 weeks in the shop what they did to my car cuz I went to do my recalls and they sabotized my car that's the only place I went to I got proof and still getting proof and had a friend that worked there quit cause she new that I hope you understand what iam saying have bleeding in brain so it's hard for me to dicribe the problem to you right but I am not GOING to stop this your kia macanic did this and I have proof and please do something about your macanic I no in my heart he's doing it to other people thank you see you you will

Horrible experience start to finish. Horrendous offers on the trade in. Vehicles listed at well above what surrounding dealerships offer at. Financing department was a joke seemed like they were trying to find the worst interest rate possible. Unprofessional condescending staff did not feel welcome at all.

I went into the dealership January 16 to look for a used car. We had purchased a new Kia Sportage from them in fall of 2019. On the 16th we drove a 2013 Kia Soul and ended up purchasing it but it hadn't been detailed yet. The carfax infor provided by them showed that the serpentine belt had been replaced between Jan 1 and Jan 16 when we bought it. On Jan 18 we picked the car up and the belt was screeching loudly and the salesman said that it needed to "settle" in. For the next two months the car wasn't driven hardly at all but the "noise" would start immediately but would generally die down on the highway/freeway. The noise would cause people to turn their heads two blocks away to see what was causing it. I called Power Kia (Salem) to ask a service tech to look at the tension adjustment and they said they couldn't look at until 8 days later. Then next day I took it to a shop that I use regularly and upon their initial inspection they called me back and showed me that the tension adjustment had NOT BEEN ADJUSTED which resulted in the idler pulley bearing going out. They fixed it in 25 minutes! I called Bill Bosworth (service department manager) and after explaining the sequence he asked me to scan and send him the invoice for $99.82 and he would send a check. That was April 1, 2021 and I have not heard from them. I called and asked for him today, April 27 and he was "in a meeting". I left my phone number and because you are reading this you know I have HEARD NOTHING! At this point I will NEVER buy another Kia and I doubt that I will use that dealership for any future service requirements. They talk a BIG talk until you drive off the lot but their followup doesn't exist!!! This is a follow-up to my review. I did not get a call from Mr. Bosworth or anyone else at the dealership but did receive a check in the mail on May 1st for the full amount of the repairs I had made. This restores my faith in the dealership and I would change my review. I should add that Power Kia did not replace the serpentine belt but did detail the car for sale and turned it over to us with the belt making a terrible noise. I'm satisfied with the response.

Needed a service for new car. Happens to also be the one year anniversary of our purchase. Service was great, pricing was comparable to any other place and the service staff were great, couldn't tell if they were smiling (Mask), the there performance customer service traits and the looks and comfort of the waiting area were great. Will always come back.

I want to take this opportunity to let you know what awesome service I received from Joshua Brown, his customer service was over and beyond, I'd have to say the best service I've ever had. Thank you Laura

Herman is professional, knowledgeable, and great to work with! Gave me options to work with, made great recommendations without the usual pressures for a stress free experience.

We drove from Portland, OR to Salem and Power Kia to take a good, hard look at a used Honda. After a test drive confirmed that the car was what we wanted, we sat down with Michael Verton to start the purchase process. Mr. Verton was genuine, personable, and made the buying process about as painless as could be hoped for. We would definitely recommend Power Kia and Michael Verton to our friends.