Power Kia

I went into a store and when I came back out nothing in my sterling wheel worked and it smelled like burning wiring. I called and made an appointment with Kia in Salem Or. when I took it in they analyzed it and said it was the clock spring and that it was unsafe to drive do to the airbag and horn. They gave us a rental car and said they would have it ready tomorrow. I called them at 3 o’clock the next day and they said it would be ready by 5oclock to come get it. After work I headed in and fighting the 5 o’clock traffic I went in to get it. They told me they would be with me in a minute. After a long wait while he visited with another customer he came back and said my car wasn’t ready. After they put it back together they smelled burning wire and it blew out the clock spring again and they would have to keep it over the weekend. I told them I wished they would have called me. My husband called them on Monday and they said they found a liquid in the steering wheel switches so warranty would not cover it. We are still under warranty and also purchased the extended warrenty to cover electrical. Talked to corporate and they said it was an outside source and it only takes a drop of liquid to cause this and warranty won’t cover it. They wanted over 1300.00 to fix it. We told them we would fix it ourself. They said they couldn’ let us drive it. My husband called them and told them he was coming to get it. They said it was tore apart and they would have to charge us labor to put it back together. He said just leave I’ll put it back together. When he picked it up they made us pay 385.00 for the clock ring and labor they put in but blew back out. This vehicle is only two years old bought brand new and water has never been spilled on it. When my husband looked into it seems more like an oil in the steering wheel switches. I’m not sure what I paid for when I bought the extended warranty to cover all electrical when Kia blames the customer so they don’t have to do the work under warranty. I really did love this Kia and was getting ready to upgrade to a new Kia but now I just want to get rid of it. Service is the most important part of a car purchase.

Back in may I brought my daughters 200r Kia in for a safety recall, at that time I asked them to go ahead and replace the battery and they did. Around 2 weeks ago my daughters car died so I went and jumped it and later that day when she got off work it was dead again, I had a friend of mine who is a mechanic check the alternator and battery since I could not get in because you were booked out. We found the battery was bad and I replaced it, No problems since. I called on that Monday or Tuesday and asked if there was some sort of compensation that could be extended to me for the cost of the original battery, around 230 if I recall right, I even suggested maybe some free oil changes in lieu of money. The service advisor checked with the service manager and he said no, it was a one for one exchange. That was not possible I had to get the vehicle fixed so my daughter could go to work. I offered to bring the battery in and if it tested bad do an exchange for some oil changes, again I was told no this was a KIA issue not a POWER KIA issue. I was told Kia would only exchange the battery, that did me know good I already put a battery in. To cut to the chase I think the way this was handle was poor at best, I wasn't trying to rip anyone off and it certainly wasn't my fault that battery went dead and you were booked out.I thought the exchange for oil changes was a good exchange top maintain good customer relations and keep us coming back to KIA, Because of the refusal to be flexible I now do not want to come to KIA for servicing, nor do I want to buy a vehicle from POWER. I work in the customer service industry and your service managers refusal to even consider helping me other then the exchange is certainly not in line with your service "mantra" or how you portray yourselves on the commercials. Rigid, hard line approaches to customer problems will not gain you customers nor will it get you raving reviews on social media, in fact it has caused the opposite. Anyway I just wanted you to hear my story and my level of disappointment, I turned the battery into the auto parts store for the core charge and I guess I just eat the 235 and learn a valuable lesson about where I do my business. "Caveat Emptor"

I live in Hawaii and the 2020 Soul had not arrived in Hawaii yet. Herman helped me purcase my 2020 Soul and help arrange for my car to be shipped to Hawaii, including haven it be driven to the port! Herman was so pleasant to work with - very genuine. The whole team at Power Kia was wonderful to work with - a great team! I couldn’t be happier!

My wife I have bought many vehicles from Power Auto Group and this time is no different. We just bought a 2019 Kia Sorento from Power Kia and the Sales staff (Kyler, Michael and Shane) once again made this a great experience. The pricing, professionalism and courtesy exhibited by them was outstanding. I am very glad that we once again chose Power Kia for our newest car.

Herman Scales was polite, knowledgeable and took loads of time with me. He answered all my questions and then some. I would recommend him to my friends . This is my second buy from Power Thanks

Regina Walker was friendly and informative. She did an excellent job answering my questions and nagivating me both to a vehicle and financing I was pleased with. Highly appreciate her patience and service with a smile.

We bought a 2018 Kia last month. I’ve been meaning to share my amazing experience I had during the buying process but just keep forgetting. My salesman, Vincent Carter was great throughout the purchase. I always ask a lot of questions and he answered all of them with a smile on his face. Thank you Vincent! We’ll be back!

Vincent Carter was one of the best salesman I have dealt with. It took 2 1/2 hours to purchase this car total. Friendly and they seem to care about the customer. Vincent made sure we were happy with the car and that we knew how to work the bells & whistles on the car. Rick the finance guy, was great took the time to explain what we were signing and why. Great Place to buy a car.

We bought our 2017 Kia Sorento from Bentley at Power Kia. Bentley put us at ease, he was very professional and easy to talk to. He was honest during the entire process of buying our car and we highly recommend him and the staff.

I recently stopped in to look a vehicle I found online, and Vincent Carter met us and provided an exceptional experience, and he was extremely helpful answering all questions, and made it a zero pressure type of experience. If you need a rig, Vincent is your guy!! Thanks!!