Power Kia

Andrew Roeser is the best salesman ever! Makes you feel like family and works his hardest to get you into what you want! He's the man with a plan and get it done!

We recently bought a used car from Power Kia in Salem. The car had not been detailed by the time we bought it. They said that we could come back in a few hours and it would be detailed. When we picked it up it was still so dirty! We had to leave but called a couple days later with this complaint. They said they would detail it again for us. So we dropped it off again and they had it for FIVE days when they finally called that it was ready. We were about to pick it up for the second time but the carpet was still wet, a shampoo bottle was in the back of the car, a part was broken off of the car, and there was still dirt everywhere. It seemed like they rushed through right before we picked it up after having our car for five days. When trying to resolve this they made us wait almost an hour before helping us. One of the young men sat on his phone in the lot instead of helping us. Our overall experience with them has been extremely frustrating. They have been very unprofessional. I would not recommend purchasing through them and would not go back.

We recently bought a used car from Power Kia in Salem. The car had not been detailed by the time we bought it. They said that we could come back in a few hours and it would be detailed. When we picked it up it was still so dirty! We had to leave but called a couple days later with this complaint. They said they would detail it again for us. So we dropped it off again and they had it for FIVE days when they finally called that it was ready. We were about to pick it up for the second time but the carpet was still wet, a shampoo bottle was in the back of the car, a part was broken off of the car, and there was still dirt everywhere. It seemed like they rushed through right before we picked it up after having our car for five days. When trying to resolve this they made us wait almost an hour before helping us. One of the young men sat on his phone in the lot instead of helping us. Our overall experience with them has been extremely frustrating. They have been very unprofessional. I would not recommend purchasing through them and would not go back.

We've been to Power Kia multiple times to get our cars over the years. From a Rio to Rondo to Sorento and Sedona, we've always loved the service and warranty. We bought a brand new 2020 Kia Rio in March and today I went into service at 5k miles for the complimentary free first oil change. Things seemed simple at first, until I got asked to change the air filters and replied "no thank you". Associate looked very displeased at my response. When checking out, again reiterated (along with the manager) the need to replace filters. Went back home and looked closer at the filters and they were fine-- especially the engine one. I mean, it was only 5k miles on a brand new car. Noticed a lot of dirt on the interior, especially around the top of the glove box and the handle to open it. Went inside to grab a wipe and that's when noticed they chipped my interior right above the glove box, where the air filter would be housed. We called back the service center and they told us to come in. We were greeted by the same associate that I met earlier and she examined the chip (would post a pic but yelp isn't letting me upload, will try again later). While we were told that tools are not usually used to check the air filter inside-- there was still a possibility it was in their off hand or pocket and caught the interior. She offered to check with the tech and speak to the manager. We went inside and the service manager, Carl, was very dismissive of the situation and instead blamed us. He insisted that no tools are used to replace a cabin filter and that techs wear gloves (gross considering how much dirt was in the interior). He did not offer any solution-- literally any-- and no one went to check with the tech. He didn't even check out the car itself to see the situation or suggest a way to repair if (even for a fee!). It's a shame too. The salesmen always made purchasing a car easy and fast and we love buying Kia's-- but the treatment of the service center by the staff was disgusting and even damaged my new car! I would NOT recommend going to Power Kia especially for any service or maintenance.

Andrew was great, no pressure , great test drive. Price lower than other K I A dealers. Offer different finance options. The Telluride is fantastic.SUV,

I was an out of state buyer and had been negotiating a deal with Herman at the dealer on a used car. The negotiating took longer than I had hoped and they were reluctant to give me an itemized price for the car. I had my own financing and we had negotiated the price and I was just waiting for the final paperwork to be fedexed to me. Then, the night before I was supposed to get the final paperwork, I got a call that the car was sold. A waste of time and energy. No explanation for why the car was sold. I would not recommend these guys. Total waste of time.

I was an out of state buyer and had been negotiating a deal with Herman at the dealer on a used car. The negotiating took longer than I had hoped and they were reluctant to give me an itemized price for the car. I had my own financing and we had negotiated the price and I was just waiting for the final paperwork to be fedexed to me. Then, the night before I was supposed to get the final paperwork, I got a call that the car was sold. A waste of time and energy. No explanation for why the car was sold. I would not recommend these guys. Total waste of time.

Andrew as always is wonderful to work with! Seamless as the first time around . We just bought our second car from Andrew! Professional, helpful and goes the extra mile in his service

He's honest. He doesn't waste your time. He listens to what you say you want and he gives you a good deal. Bought our 4th car from Power this month and Herman is who we ask for because he's a genuinely decent human being.

BUYER BEWARE! I purchased a 2015 Chevy Trax from Power Kia at the beginning of October, it is now October 11th. I informed my salesman during the test drive that my check engine light was on, to which I was assured it was nothing and could be ignored. It turned out to be something very significant. Now the dealership is refusing to work with me or fix the issue. Do your research and ask questions. Get vehicles checked by an independent mechanic before purchasing.