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Germain Nissan of Columbus

(644 reviews)
Visit Germain Nissan of Columbus
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 490-3690 (877) 490-3690
Used (877) 492-6910 (877) 492-6910
Service (888) 886-5196 (888) 886-5196

Reviews

(644 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Nissan of Columbus from DealerRater.

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My experience at Germain Nissan has been wonderful. Ryan...

My experience at Germain Nissan has been wonderful. Ryan was very patient and attentive. I made him work hard and he kept smiling. Also the finance person Karl was friendly and on his job even though I was the last person there that night. I had a wonderful experience with theirteam

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking a moment to let us know that Ryan and Karl made your experience wonderful. We hope that you are enjoying your new vehicle and hope to see you again soon!

Awesome Dealership!

I originally contacted Germain Nissan (Columbus) to get a feel of the market for the Altima. When I called, they transferred me to Nathan and he immediately seemed down to earth and genuinely concerned with my needs (as opposed to hitting a sales quota). He did not push me to come in an buy that day. He simply asked if I would be interested in coming in for a test drive. I'm sure most vehicle purchases include this statement, but I truly went in with zero intentions of buying anything. However, Nathan made me an offer I couldn't refuse... a higher model than I wanted and still got it within my target budget. Also, he took the time to introduce me to everyone that would be involved in process of leasing my vehicle (from finance to maintenance shop). Overall, Nathan and everyone Germain Nissan were a true joy to work with. They have a returning customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We sincerely appreciate your review, Eric. Thank you for letting us know that Nathan and the rest of our time were a joy to work with. We hope that you are loving your new Nissan and look forward to seeing you next time!

Germain Nissan Experience

My experience at Germain Nissan has been wonderful. Ryan was very patient and attentive. I made him work hard and he kept smiling. Also the finance person Karl was friendly and on his job even though I was the last person there that night. I had a wonderful experience with their team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking a moment to let us know that Ryan and Karl made your experience wonderful. We hope that you are enjoying your new vehicle and hope to see you again soon!

I wanted to let you know about a fantastic experience I...

I wanted to let you know about a fantastic experience I had with your dealership service department. More specifically With Greg West. My Daughter Erin is a sophomore at OSU and we bought her a 2013 Altima this year. As she was driving 2 weeks ago Friday her car went through a pot hole and immediately began losing air. We live out of State so after a few calls a tow service changed her tire to the spare. The next day I called your dealership and was connected to Greg. I explained the situation to him including the fact we live out of State and Erin really wasn't sure how to take care of this as this was her first time with any kind of car trouble . He was great and told me as a fellow Dad he would get her I that day despite the fact you guys were already booked. Erin showed up at 1 as Greg had asked and got her car in right away. Within an hour Greg had identified the issue and fixed the tire. He was extremely kind to Erin and went way beyond the call of duty to ensure she was taken care of. As a Dad who's daughter is 5 hours away I can't tell you how much it means to know that there are still great people out there like Greg willing to help total strangers. He's a great guy and a wonderful representative of your dealership and you have more than earned our business. Many thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We are so glad that Greg was able to help Erin with her tire trouble. Thank you for taking the time to recognize Greg, and sharing your story with us. We truly appreciate your kind words and hope to have the opportunity to assist you daughter with any other vehicle needs she may have.

Just a quick note to express to you how wonderful My...

Just a quick note to express to you how wonderful My experience was at Germain Nissan! Besides purchasing a gorgeous Car, your employee went above and beyond selling a car. I truly appreciated Mr. Nathan Weekes. He is the “real deal!” Nathan's personality, honesty and professionalism is exceptional! he has character and that is a rare find these days! Great guy, plain and simple! Also, Nathan surpassed my expectations by truly caring about me and wanting the best for me, while doing his job for Encore! You do not find men like that anymore! He is a gem! You run a great show there and you have made me a big fan! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We are so happy that Nathan made your experience wonderful. Your kind words are truly appreciated and we thank you for taking the time to share your thoughts with us. We are honored to have you as a big fan and hope to have the opportunity to assist you again in the future!

Superb Service !!

My girlfriend and I visited Germain Nissan on Morse road. Our sales consultant was Mike Banton. Mike treated us with the utmost respect and gave us a level of customer service that was second to none. He was honest, upfront and didn't beat around the bush. He was very personable and made us feel extremely comfortable in his presence. When it came to test drive the car we was looking for, Mike took his time and showed us all of the features of the vehicle and answered all of our questions. We ended up purchasing a 2014 Nissan Altima and it was the best car buying experience I have ever encountered. Job well done to Mike and all of the staff at Nissan on Morse road !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know that Mike provided you with exceptional customer service. We are thrilled that you had your best car buying experience ever with us!

Excellent Service !

Michael Banton was my sales associate, he was a blast. Mike was very funny yet professional. He was upfront and honest every step to closing the deal. When I got there he listened to my every want. I must say he delivered more than I asked for at a price that could afford. Mike wasn't try to sell me something that I didn't want and didn't hassle me to buy either. I must say that I wish that i'd gone to Germain Nissan when I bought my other car instead I went to Nissan North, boy what a different experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your review, Carla. We are happy that Michael made your experience fun and hassle-free. We appreciate your recommendation and hope to see you again!

Germain Nissan and its sales associate, Daryl Erden, was...

Germain Nissan and its sales associate, Daryl Erden, was very professional and attentive to our needs in the purchase of our Nissan Rogue. Phil, Daryl, Sarah & Karl, our Nissan team, answered all of our questions and gave us several options for our financing. We were not looking to purchase a vehicle on the 1st day of our visit, but due to Nissan's aggressive pricing and the fair price of our trade, we felt very comfortable making our purchase the very same day. We are looking into the purchase of another car in the near future and Germain Nissan is at the top our list when we are ready. We had a great car buying experience and love our Rogue!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to recognize Daryl and your entire Germain Nissan team. We are happy to hear that you felt comfortable about your purchase and that you are loving your new Rogue! We look forward to the opportunity to assist you again when the time comes!

Great Service all around

Germain Nissan and its sales associate, Daryl Erden, was very professional and attentive to our needs in the purchase of our Nissan Rogue. Phil, Daryl, Sarah & Karl, our Nissan team, answered all of our questions and gave us several options for our financing. We were not looking to purchase a vehicle on the 1st day of our visit, but due to Nissan's aggressive pricing and the fair price of our trade, we felt very comfortable making our purchase the very same day. We are looking into the purchase of another car in the near future and Germain Nissan is at the top our list when we are ready. We had a great car buying experience and love our Rogue!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to recognize Daryl and your entire Germain Nissan team. We are happy to hear that you felt comfortable about your purchase and that you are loving your new Rogue! We look forward to the opportunity to assist you again when the time comes!

Nathan was very friendly and knowledgeable. He made me...

Nathan was very friendly and knowledgeable. He made me feel at ease about making a commitment to the thousands of dollars I was going to spend for my new car purchase. I told him about my resent horrific experience with another car dealership and their push manner to "put me into a car" and Nathan asked me what I wanted, I told him, and I got what I want and was able to afford. I had a excellent experience. Thanks Nathan!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We really appreciate you taking the time to share your experience with Nathan. Thank you for letting us know that he made you feel at ease and provided the knowledge you were looking for. Thank you for choosing Germain Nissan!