Reviews
Best
Paul is a honest mechanic and won’t try to upsell you. Service was prompt with a wonderful waiting area Best service center in Columbus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Viraj, we're glad to know you had a positive experience with Paul at our service center. Thanks for choosing Germain Nissan and sharing your feedback!
I was very pleased with the service at Germain Nissan.
I was very pleased with the service at Germain Nissan. I won’t hesitate to go back for future service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you had a positive experience with us at Germain Nissan! We look forward to assisting you again in the future. Safe travels until then!
Friendly and Prompt
Grace was very friendly. She greeted me promptly and took care of my concerns. When my vehicle was ready, she went over the inspection report and explained what I needed to know.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to know that Grace was able to assist you promptly and thoroughly at Germain Nissan. It's important for us that our customers understand their vehicle's needs. Thanks for the positive review!
Always treated well and in a timely manner while I wait …
Always treated well and in a timely manner while I wait … no problems with service rep
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This is what we love to hear! Thank you for supporting Germain Nissan with your business and 5-star review. Until next time!
Cameron was awesome!
Cameron was awesome!! He really worked with me!!! He explained everything sooo thoroughly!! Gave me different options within my budget! I will always come back!!! I give Cameron 10 gold STARS!!! Thank YOU!!! ❤️❤️ Karen Maclean. I love my new car!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Karen, we're so happy to know Cameron was able to assist you effectively at Germain Nissan! It's great that he could provide different options and make everything clear for you. Enjoy your new car!
All staff were very personable, thorough, and pleasant to
All staff were very personable, thorough, and pleasant to deal with. The only complaint I have is that the service technician put the seat back in to a near lying down position and the radio was blasting at a very high volume when I turned the car on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and are glad to know you found our team at Germain Nissan personable and thorough. We apologize for the inconvenience with the seat position and radio volume, we'll make sure this is addressed for future visits. Thanks again!
Pull in the service department was exceptionally nice and
Pull in the service department was exceptionally nice and explaining everything. Paul went over and above by showing me why the GPS wasn’t working. Operator error.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know Paul and our service team were able to assist you effectively at Germain Nissan! It's great that your GPS issue is resolved now. Thanks for the positive review!
Customer service is very important to me.
Customer service is very important to me. Each experience I have with the service team has been great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that our service team at Germain Nissan has consistently met your expectations! Thank you for highlighting the importance of customer service in your review.
My Germaine experience
This was my first scheduled experience with Germaine Nisson and it was positive in every way. Paul was great to work with. He was welcoming and explained everything up front. I felt confident with his services and appreciated his expertise. I was in and out in less time than anticipated., with the waiting area being comfortable and accommodating. I recommend Germaine Nissan and plan to use their services in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to know that your first visit with us at Germain Nissan was a positive one! It's great to see Paul and the team provided you with excellent service. We look forward to seeing you again in the future, thanks for recommending us!
Great Service Experience. Thank you
I didn't receive a text message to confirm my appointment but Grace took me in anyway, thought the service would be lengthy, I was wrong, again Germain Nissan surpasses all other dealerships.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Carroll, we're glad to know that Grace and the Germain Nissan team were able to accommodate you despite the confusion regarding your appointment confirmation. We always aim for efficient service! Thanks for your kind words.