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Germain Nissan of Columbus

(644 reviews)
Visit Germain Nissan of Columbus
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 490-3690 (877) 490-3690
Used (877) 492-6910 (877) 492-6910
Service (888) 886-5196 (888) 886-5196

Reviews

(644 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Nissan of Columbus from DealerRater.

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The facility is very clean and well organized, spacious

The facility is very clean and well organized, spacious with amenities that can be enjoyed by customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Marly, we're glad to know you appreciated the cleanliness and organization of our Germain Nissan facility. Thanks for your positive feedback!

Good the way it was minimal.

Good the way it was minimal. Greg was nice, but the TV was on a crappy channel.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Greg and the Germain Nissan team a five-star review! We apologize if the TV was not on a better channel and would be happy to change it for you next time. See you then!

All of the people that work there are true professionals,

All of the people that work there are true professionals, I would recommend anyone to get the car fixed at this location

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Adam, we appreciate your recommendation and kind words about our team at Germain Nissan. We're always here to help if you need anything in the future!

Great service and attention to detail.

Great service and attention to detail. Working with Paul was a pleasure. It was very good about explaining everything. I love the people and the dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that you had a great experience with Paul and our team at Germain Nissan. We strive for excellent service, so your feedback is greatly appreciated!

Always treated with respect and kindness.

Always treated with respect and kindness. They put 2 people on my repairs so I wouldn’t have to wait as long. Appreciate that very much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know you felt respected and valued during your visit to Germain Nissan. Our team always aims for efficient service, so it's great that we could get you back on the road quickly! Thanks for sharing your experience with us.

Experience

It was good. The estimated time was a lot shorter than expected. The overall experience was very good. Car dealership was very clean and organized.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad to know that you had a good experience at Germain Nissan and appreciated our clean, organized dealership. Thanks for the positive feedback!

Good repair service and very professional.

Took my car in for service because of a whinny noise when I turned my wheel and a humming noise when driving. Greg called to let me know what the problem was, how much it would cost and what part’s would need to be ordered. Greg kept me updated everyday about the status of my car. Greg is very professional and nice to work with. I would recommend Germain Nissan to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're glad to know that Greg and our team at Germain Nissan were able to assist with your car's issues. It's great to hear about the professional service you received, and we appreciate your recommendation! Safe travels ahead!

Service of my oil change was great And replace oil and

Service of my oil change was great And replace oil and air filter. Personal service was really nice and did not have to wait long

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Greg was very helpful and personal . Met our needs of what was needed along with oil change. Always rateGreg as a 10! Recommend his service as a customer service rep to anyone

Dealer response

Thank you for leaving Germain Nissan a five-star review! It's great that Greg was helpful and personable and ensured you felt confident in our services. We look forward to assisting you next time. Until then!

Carl in sales and Paul in service were outstanding!

Carl in sales and Paul in service were outstanding!!! Very helpful, accommodating and customer service oriented. They were quick to respond and referral in their explanations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that Carl and Paul were able to provide you with such a positive experience at Germain Nissan! Thank you for your kind words about their helpfulness and customer service. We appreciate it!

Car being serviced

Greg was very professional . He explained everything and provided updates while you wait . He made you feel like you we’re definitely part of the Nissan family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Robyn, we're so glad to know that Greg provided you with such a welcoming and informative experience at Germain Nissan. We appreciate your kind words!