Reviews
Great service
Greg was great and provided exceptional communication. He explains the service process clearly. They always finish service on time and send messages as to status
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Otterolf, we're delighted to know Greg and our team at Germain Nissan provided you with great service. We always aim for clear communication and timely work! Thanks for the review.
Clean, friendly, prompt service, informative.
Clean, friendly, prompt service, informative. Their service supports the product very well. After working with them for many years, I am always satisfied with their performance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lynn, we're delighted to know that you've had consistently positive experiences with our team at Germain Nissan! Thanks for your continued support and kind words. See you next time!
Only place we go to have our Nissan serviced.
Only place we go to have our Nissan serviced. We drive almost two hours to get there and just like the service and car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to be your go-to spot for Nissan service, even with the long drive! Thanks for trusting our team at Germain Nissan. Safe travels and see you next time!
They did a great job finding a front end noise and
They did a great job finding a front end noise and communication was very good!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was our pleasure to assist you! Thank you for choosing Germain Nissan and for sharing your experience. Drive safely until we see you again!
Always professional and thorough.
Always professional and thorough. I wouldn’t go anywhere else! First class dealership and service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Eileen, we're delighted to know you've had consistently positive experiences with our team at Germain Nissan. We appreciate your loyalty and look forward to serving you in the future!
I got a quote online for my car, The lady called and said
I got a quote online for my car, The lady called and said Nissan would give me more for my car then it retailed at, because they really really wanted my car. When I got there with my voicemail and told them I had it. They really did not care. She messed up and they should have honored the voicemail and did not. I won’t be back in the future at all!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We never want to misinform or inconvenience our customers, so it's very disappointing to see we've let you down. I am so sorry for any mix-up on our end. I understand your frustration and that we've lost your future business, but your feedback will help us make improvements going forward, so thank you for sharing. If there's anything else you'd like to add, please reach out to me directly. Thank you, Joe Evener - General Manager - 614-383-4300
Germain did a great job fixing the brakes on my car.
Germain did a great job fixing the brakes on my car. My car was repaired sooner than expected. They explained everything ahead of time. I always have a great experience with Germain.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review! We're glad to hear that Germain Nissan could provide you with excellent brake service and a great overall experience. If there's anything else we can do for you, please don't hesitate to reach out. Have a wonderful day!
Can always count on excellent service.
Can always count on excellent service. Fair pricing and well trained mechanics. Have never had an issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brigette, thank you for the kind words! We're glad to hear that you can always count on excellent service and fair pricing at Germain Nissan. We appreciate your support and look forward to serving you in the future. Have a great day!
Very pleased with the service.
I have been coming to Germain Nissan for over 2 years. The service team is extremely nice, & knowledgeable. They are always patient. I will continue to use you service department. When I am ready to purchase my next vehicle Germain is where I will begin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bobby, thank you so much for your continued support and loyalty to Germain Nissan! We're delighted that our service team has consistently provided you with excellent customer care. Whenever you're ready to start the vehicle purchasing process, we'll be here to assist you every step of the way. Have a fantastic day!
Vehicle Service
My vehicle was great. I love the fact the a post service review was done that was simple but concise. My car as washed as well without an issue. Keep up the great work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the great review, Steve! We're so glad you had a positive experience with us at Germain Nissan. We'll be sure to keep up the good work and provide excellent service in the future. Have a fantastic day! - The Germain Nissan Team