Reviews
Car's ok but missing features I wish I had known
Was given different financing than what I signed up for. Wish they had slowed down and explained about the option for the car. I thought ford touch was part of the synch. Turns out it's not. Also I guess power seats are extra something I asked about and they said we'd come back to later. I will not be buying another car from here. They rushed me through and I'm unhappy with some of the stuff missing but the works.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Kaz, Thanks for this feedback. We are sorry to hear that this was your experience at our dealership. If you'd be willing to give us another chance, please give us a call at 888-208-7715. Our General Manager will work with you personally to resolve this matter to your satisfaction.
My fault for not asking enough questions or slowing down...
My fault for not asking enough questions or slowing down the process enough. I'm sure the dealership is fine. They are currently working to fix problems so review will change based on the final conclusion. As a follow up: I received a very inappropriate phone call today from my sales agent. He asked if I was happy with the car and I told him I was disappointed that it didn't come with a feature included because I thought it was part of synch I didn't think to ask about it specifically. He then went on to tell me if that's my biggest problem, then I should be grateful cause he has a cancerous growth on his chest that has to be removed. He called me asking and I responded then get yelled at about it. No one should go here. Of course he called from the land line which has one central number so I cant prove that he did it. But be warned if you buy from here watch out for the harassment after you buy.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
FIrst of all I've owned 5 Ford vehicles; a Galaxy, a...
FIrst of all I've owned 5 Ford vehicles; a Galaxy, a Pinto (came with a marriage), an Explorer, an Expedition and now a 2013 Mustang. This is my second auto purchase from Dobbs fromerly Oakley-Kessee. The other was an Eddie Bauer Edition Explorer. They have serviced and repaired a '97 Expedition since I bought it and the vehicle has over 210,000 -- still performing well. Since I was a teen I wanted a Mustang but it just didn't seem practical with a family. Now that it's just my wife and me the time seemed right. All of the Ford products I've owned have been execptionally reliable, even the Pinto. As a company Ford has obviously done a great job at improving the design, style, quality and functionaliy of their product line. I was and still am impressed that of the "Big Three" manufacturers Ford was the only one that did not ask for and would not accept federal government bailout money during the Great Recession. Leadership of Ford had prepared the company well before the economic downturn and seems to have weathered the storm better than their competitiors. As for the 2013 Mustang; it is without a doubt among the most fun, enjoyable automobiles I've ever driven. By the way I've also owned 3 and 5 series BMWs and a 280ZX. I'm not claiming that the Mustang is a better automobile than these just that it's as exhilirating to drive as any car I've ever owned. The car has incredible electronics, better than average materials, terrific fit and finish, exceptional styling and plenty of power. This generation of Mustang is destined to become a classic. The salesman did a great job --- he found the Mustang in the color (Red Candy) equipped the way we wanted. He was knowledgable, confident, aggressive but not pushy. The delearship did a great job in constructing the pruchase agreement and financing. Followup has been exemplary. I highly recommend Ford, the current generation Mustang and Dobbs Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealer Review
I just bought my second auto, a 2013 Mustang from Dobbs. The salesman was terrific to work with and the delaership did a great job constructing the "deal". We've had the car for about 2 weeks now and enjoy driving it. I highly recommend this dealership.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Terry - Thank you so much for the review! We're happy to hear that we got you into the Mustang that you wanted, and that the transaction was easy for you. Thank you so much for your business, and have fun with that Mustang! They're a blast to drive! Adam Lucchesi AutoNation Ford Lincoln Wolfchase 901-209-1257
2013 Ford Fusion
I was checking out the Altima, the Malibu, and the Ford Fusion. My pick was the Ford Fusion. The Fusion rode better and handled better. Buying a car is very stressful but the Team at Dobbs Ford made it very pleasant. Ask for Tommy Barkley because he has over 10 years experience at Dobbs and is very cordial and knowledgeable. I never felt pressured to buy from Dobbs but when I saw the Deep Impact Blue 2013 Fusion I knew that was the car for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tammie - Thank you so much for the kind review! We're glad that you found what you needed on our lot, and that Tommy made the transaction easy for you, too. And I have to agree with you on the Deep Impact Blue color on the Fusion. It's a stunning color! We hope you're still loving every minute behind the wheel! Adam Lucchesi AutoNation Ford Lincoln Wolfchase 901-209-1257
Excellent
Dobbs made it extremely quick and easy for me to purchase my new vehicle. Customer service is amazing and they truly care about you, not just the money. Most car lots have sales people attacking you before you even get the chance to get out of your car. It was such a relief to not have someone breathing down my neck while I browsed the lot. I am very satisfied with my new jeep liberty. It is in great condition and I couldn't be more pleased. Thank you Calvin and Jamie! You guys are awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Meagan - Thank you so much for the kind review! We definitely don't ever pressure our customers here, so we're glad to hear that you enjoyed your shopping experience and got into that Jeep that you wanted! Thank you so much for your business, and please don't hesitate to call if you ever have any questions in the future. Adam Lucchesi AutoNation Ford Lincoln Wolfchase 901-209-1257
Great help when buying my car
Terrance Henson was a big help to us. My daughter find a car after 3 weeks looking and mr. Henson was a big help and getting us from looking at cars to being a car owner. He was very helpful and insightful during the buying process. My daughter enjoyed her first buying experience with Mr. Henson and I will recommend the dealership to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Erick - Thank you so much for the great review! Buying a first car is such a special moment in someone's life, so we're happy to hear that your daughter will remember it as a great experience. No matter how many cars she has in her lifetime, she'll never forget that first vehicle. Thank you so much for your business, and thank you for recommending us to others, too! Don't hesitate to call if you or your daughter ever need anything in the future. Adam Lucchesi AutoNation Ford Lincoln Wolfchase 901-209-1257
New F-150
Had a great truck buying experence. I worked with Danny Taylor and he did great job in finding the truck I wanted . I would recommend Dobbs Ford to anyone .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, Thank you for this review. We appreciate your business. It is our goal for all our staff to provide a positive customer experience and we're glad Danny was able to satisfy your needs. Happy motoring!
Excellent service! Could agree more with previous review,...
Excellent service! Could agree more with previous review, "you'll feel like you have known them a lot longer than just the sale." They value your business, treat you with upmost respect and do everything that they can to get a deal done. I will continue to use them for all my new car sales needs!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Purchasing /Service experience
HQ was great to work with even on a rainy day. Straight forward, honest . I've been impressed with the vehicle's performance, and my interaction with Dobbs. Great job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
CTW - Thank you so much for the review! We're glad that you're enjoying your new ride, and we're happy that the transaction was hassle-free for you. Thank you so much for your business, and don't hesitate to call if you ever need anything in the future. Adam Lucchesi AutoNation Ford Lincoln Wolfchase 901-209-1257