AutoNation Ford Wolfchase

About to pay my 3rd $940 monthly car payment and then insurance on an Expedition I can’t drive because Ford has had it in the shop for so long. At only 56,000 we shouldn’t be having problems like this. They have called MULTIPLE times to tell us the different things they’ve tried to fix it haven’t worked so they continue to try different things. What kind of mechanics do they have there where it’s just trial and error?!! We asked them to just buy it back from us since they email all the time saying they want to do that anyway. They gave us an offer and then rescinded saying the car isn’t safe to drive - but at the same time said we could come pick it up and drive it while they waited for more parts?!!! So it isn’t safe enough for Ford to drive but they’re happy to have us come drive it?!! Please do not purchase a Ford or use this dealership for repairs. This is insane and has no end in sight.

Went in for oil change which went well and rotation of tites.. However, upon returning home there was a note that a tire(s) needed replacing. No one even mentioned at the time of service. Went to go out today to a flat tire. Not happy.

Excellent service while we were in town seeing our new grand baby. Barbara in the service office and Jimmy in the service department went above and beyond to help. I would give 10 stars if I could.

Nick and Ed give the best customer service in the area.

From placing the order to picking up our new vehicle Tommy Barkley was a pleasure to work with. He kept us informed on the progress and was the first to let us know the vehicle had arrived at the dealership by sending us a picture.

My experience with this dealership was amazing. I will continue to bring my vehicles back as needed and per recommendations. Thanks service team!👍

Couldn't have been happier with friendliness of the staff, the salesperson I dealt with Chris was very helpful. They were eager to not just meet expectations but exceed them in my purchase of a new F150 truck. Ford has really outdone themselves on building this vehicle 2023 F150, 3.5 with FX4 and MAX tow package, the interior is beautiful and well thought out with many modern conveniences. Thanks

Working with Lee Gault was a pleasure. He was responsive and able to help with the cost.

Towing spec seemed to be off on a lot of cars as well as their Cadillac converters no matter what type of car. Factory needs to check these items before sending cars out.

The service department is outstanding. Very efficient and courteous. It’s so good that I decided to order my next vehicle through this dealership. I’m very pleased.