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AutoNation Cadillac West Amarillo

(896 reviews)
Visit AutoNation Cadillac West Amarillo
Sales hours: 8:00am to 8:00pm
View all hours
Sales
Monday 8:00am–8:00pm
Tuesday 8:00am–8:00pm
Wednesday 8:00am–8:00pm
Thursday 8:00am–8:00pm
Friday 8:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (888) 338-4586 (888) 338-4586
Used (888) 338-3192 (888) 338-3192
Service (888) 338-5642 (888) 338-5642

Reviews

(896 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Cadillac West Amarillo from DealerRater.

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Great service & professional!

Great service & professional! Coby is always super helpful. I would recommend the dealership to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They stayed late for us.

They stayed late for us. They redid the paperwork to include the nurse discount. They drove back to the other dealership to get the correct vehicle, after our mistake in communication. They switched out car sales men so one could leave for an event, it was a smooth transition. They are letting us come back to get car detailed since we bought late in the day. It was a great experience over all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It's always a great experience at Auto Nation.

It's always a great experience at Auto Nation. Aaron Peterson is a very knowledgeable and personable sales person. I highly recommend him. Also, Ann Smith in the service department is wonderful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Regina, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Autonation Cadillac West Amarillo. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us anytime! Take care!

My husband and I have been dealing with AutoNation for

My husband and I have been dealing with AutoNation for several weeks. We left our phone number, we went inside and talked to a salesman about a trade-in price, we’ve walked through the lot and given our phone number for a salesman to call back never got calls back. Their only saving grace is a saleswoman by the name of Misti Watson. She actually cares about the customers that she interacts with and has integrity.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Colby V.

Colby V. got me checked in, he was very courteous and respectful of my time. The service we get from Amarillo AutoNation Cadillac is always done right the first time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very professional and courteous.

Very professional and courteous. My car was thoroughly inspected for any issues. Was returned to me in a timely manner and was washed before returning to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Absolutely lovely.

Absolutely lovely. Aaron was extremely helpful and patient with us during the process. We love using chevy for our new and used vehicle purchases!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Second new purchase here.

Second new purchase here. We worked with Greg Franklin this time and the process went very smoothly.If you're looking for a new or used car at a Chevrolet dealership, this is the best one in Amarillo.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

One price was easy.

One price was easy. Jena was a great sales person. When things with the Jeep were discovered broken in their inspection they fixed them with changing the price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service was good and employees were very helpful.

Service was good and employees were very helpful. It just took longer than I thought it would.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.