Reviews
AutoNation has the best customer service.
AutoNation has the best customer service. They keep good communication thru every process., from purchase thru services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Make sure they do what they say they are going to before
Make sure they do what they say they are going to before you leave the lot or else they’ll go back on it and feed you xxxxxxxx
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (806) 340-7656. We'd appreciate the chance to make your experience a positive one.
Experience was great except for the amount of time it
Experience was great except for the amount of time it took from test drive and completion. 4 hours is just too long to complete the process. It would be nice to streamline the process better. Having more inventory would be better.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Took me car in for an oil change, they completely screwed
Took me car in for an oil change, they completely screwed up. When I get on the highway now, my steering wheel shakes, pretty sad for a dealership
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (806) 318-0057 to discuss what we can do to help.
No thanks, they have screwed me since I bought the car.
Oil was changed and problems were corrected in a timely
Oil was changed and problems were corrected in a timely manner. The service department personal ( Ann Smith) was courteous and polite. She listened to me and understood my needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Problems with oil changes.
Problems with oil changes. They do not put in the right oil and filter requested. Do not always fill it completely full of oil. These same problems happen over and over so we are unsatisfied customers and will not return.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (806) 318-0057 to discuss what we can do to help.
Hi, we are deeply disappointed by your experience at Autonation Cadillac West Amarillo. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (806) 340-7656 to discuss what we can do to help.
Coby and the staff and service department At Westgate
Coby and the staff and service department At Westgate Chevy in Amarillo are very professional . Prompt and explain what you need to know about the services your vehicle Needs .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Barry, we're happy you found our staff to be so supportive during your experience here at Autonation Cadillac West Amarillo. Drive safe, and we'll see you on the road.
Very friendly and Helpful.
Very friendly and Helpful. They took the time to explain most of the feature in the Silverado ZR2 even though it was information overload for me. lol
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!
The service department went above and beyond while
The service department went above and beyond while servicing my vehicle. I will gladly return in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Several items were “checked” by the dealership inspection
Several items were “checked” by the dealership inspection and marked as “passed but ended up needing repairs. When I called the dealership to talk about it I was told that they would not be making any repairs and if I needed repairs or service I would need to take it somewhere else. This seems like a shady business practice as they seem to be hiding problems with their used cars.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (806) 340-7656. We would appreciate the chance to turn your experience around.
Hi Slade, thank you, for reaching out to us your opinion plays an integral part in our customer service. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (806) 318-0057 to discuss what we can do to help.