Reviews
i am going to places where they send out coupons for oil ch
service mgr but i will be going where they have oil coupons for 19.95 thats all not coming back will get it done else where
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
New tires
The little girl that helped me in the service dept. was super sweet and helpful! I’ll be back in 6 months for two more tires.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service department
This is the second time bringing my car here for an oil change and it’s the second time it’s taken almost an hour. I won’t be back and I’ll certainly be advising my Ford friends to go elsewhere also.
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Air bag light
What else can I say, but very nicely done and very satisfied with the services and the way it was explain to me about the problem I had.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob, we're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Thoroughbred Ford Platte City for all your vehicle needs. Take care!
Trustworthy
Dean and his team do a great job, they do all the service work on both of my vehicles, from oil changes to new tires. Are very thorough when checking to ensure things are correct and I trust them, which they earned.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Service staff are always amazing! Dean is so helpful and always greets me with a smile!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stacie, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!
Outstaanding
Very friendly service, it was very quick compared to other car buying experiences I've had.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
James, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great
Dean in the service department always explains things well and takes care of my vehicle in an efficient manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
1st class
It is hard to believe that you are affiliated with the store on Barry Road, there is a night and day difference. The only place I take my Ford to for service is you. I have had bad experiences with your sister store and will never go there again, however the Platte City store is wonderful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate you taking the time to leave us feedback, Alex! Thank you so much for choosing Thoroughbred Ford Platte City as your first choice for service!
Erika
The service department was friendly and efficient! I wouldn?t trust my cars to any other dealership! Top notch service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase