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Bob Ruth Ford

(1,951 reviews)
Visit Bob Ruth Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm 7:30am–12:00pm
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2023 consumer dealer award 2021 consumer dealer award
New (717) 502-4158 (717) 502-4158
Used (717) 502-4382 (717) 502-4382
Service (717) 502-4259 (717) 502-4259

Reviews

(1,951 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Ruth Ford from DealerRater.

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Best way to buy a car

Our experience in buying a car from this dealership was by far the best we've ever had. Using Carfax as a starting point, we arranged an appointment with our sales representative (Brian C.) to review specific models of cars. Although we arrived earlier than planned he very graciously accommodated us. He didn't try to impress us with high-pressure sales pitches; he listened to us as we stated our interests in cars, and then in a quiet, non-intrusive manner showed us the cars that matched our interest level. He gave us time alone to review the cars, but always checking in to see if we needed any information or help. He was honest, and truthful in responding to our questions . Brian's sales approach would serve well as a model for how to best serve the interest of customers. Can't say enough positive comments about all the staff that we met; simply they were the best! We would highly recommend this dealership to others interested in having a no-hassle, supportive, informative , and successful experience when looking to purchase a reliable used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! We'll be sure to pass your comments on to Brian. We appreciate you taking the time to leave a review, and we hope you enjoy your new car. Have a wonderful day!

Excellent experience

Excellent experience working with this dealer and Tom Smith was an excellent source as my sales rep. He took the time to explain the benefits of different cars. The entire process of buying a car went well due to your sales team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Chuck, we're happy to hear you had an excellent experience with Tom! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

New Car for me!

I came in to see what my options were. And I left with a new car. Everyone I dealt with was very friendly and helpful. Devin Traverso did his best to put me in a car that would be what was best for me. This is the second car I have bought from him. And both times everyone has been friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Teresa, thank you for your kind words and congratulations on your new car! We are happy to pass along your comments to the team here at Bob Ruth Ford. Please don't hesitate to reach out to us if there's anything more we can do!

Great customer service

Must say that JD was a very nice and helpful salesman. He was able to help me find a vehicle that was in my price range and also met my needs. Thanks to him we will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, April! We're glad JD could make your experience a great one. We appreciate your business and look forward to your next visit! Safe travels!

2011 F-150

JD was very helpful, had answers for all my questions and concerns. JD came in on his day foo to meet with me, very impressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Andy, we're happy to hear you had such a positive experience with JD! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

2nd Vehicle Purchased here

Jeff Turner was a very nice salesman. He was not pushy like a lot of cars salesmans are. We would recommend him to anyone buying a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Emmett, we're happy to hear you had such a positive experience with Jeff! Thank you for choosing Bob Ruth Ford, and we hope to see you again soon!

2011 F-150 Great buying experience

JD was very helpful, had answers for all my questions and concerns. JD came in on his day off to meet with me, I was very impressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sally, we are very happy JD could provide you with a positive experience! We hope you continue to choose Bob Ruth Ford for all your vehicle needs. Take care!

Ms. Umberger

Super satisfied with my service. Tony is a great guy to work with. Definitely recommend going to this dealership. They are easy to understand and great with my kids while explaining everything to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Alexandrea, we're pleased to hear everything was completed to your satisfaction! If there is anything else we can do to assist you, please let us know! Take care!

2016 F-150

Excellent customer service...looking forward to many miles in my F-150....thanks JD and Mike for you assistance. Highly reccommend Bob Ruth Ford, here in Dillsburg PA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ross, thank you for taking the time out of your day to tell us about your experience. If there is anything else we can do to assist you, please let us know! Take care!

Excellent service

Great service, and friendly environment. Hassle free process that was pleasant, and all of my questions were answered. I would highly recommend buying a car from Bob Ruth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We really appreciate you taking the time to leave us feedback on your visit, John! We're pleased to hear that you had a hassle free experience and that we we're able to answer all your questions. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!