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Bob Ruth Ford

(1,954 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm 7:30am–12:00pm
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2023 consumer dealer award 2021 consumer dealer award
New (717) 502-4158 (717) 502-4158
Used (717) 502-4382 (717) 502-4382
Service (717) 502-4259 (717) 502-4259

Reviews

(1,954 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Ruth Ford from DealerRater.

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Satisfying

Just purchased a used Ford Fusion from Bob Ruth Ford, with the help of Ron Rosen and David Staats.... My wife and kids were in a total loss crash on New Years Day. We had no intentions of buying a vehicle right now, but the person that ran a stop sign had other plans. Thank the lord there were no serious injuries, and thank the lord the the awesome people from Bob Ruth Ford were there to assist us in getting a new (used) car. Ron and David and the rest of the staff were very helpful, especially since both my wife and I are trying to re-establish our credit. They helped us into a 2016 Fusion, that is very clean and sharp looking. We would recommend them to anyone looking for a car dealer who has anything you need. Thank you Bob Ruth... We will be back when it's time to upgrade or buy another vehicle....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service, courteous staff all the time

The service is always good and efficient. The price is reasonable and recommendations are fair. Customer service is always courteous. I always come here for my services. The facility is clean and welcoming.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are so grateful for your business, Kristi! We strive to provide a smooth process whether you are here for a Service Appointment or to start the process of Purchasing a Vehicle! We hope to work with you again in the future! Best Regards, Bob Ruth Ford

Mr Ambert

Great prompt service. Friendly and professional. I am always accomadated with an appointment that fits into my schedule. When I need to wait for service my wait is never too long.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We thank you for choosing BOB! We are here 6 days a week for both Sales and Service! We hope to work with you again in the future. Best Regards, Bob Ruth Ford

Great job

Another quality service job by Bob Ruth Ford... Donna is the best.. been dealing with bob Ruth Ford for 36 years... thanks for all you do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tony, we thank you so much for your kind 5 star rating and for your review of our business! Donna is great and we are so happy she is part of our team! Thank you for your business! Best Regards, Bob Ruth Ford

check up and inspection

friendly, great service, great service manager (Loren)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Roger, we are so happy that Loren was able to meet your Automotive needs during your recent visit! We are proud to have him as a part of our team! Thank you for stopping in! Best Regards, Bob Ruth Ford.

Excellent experience at this Ford dealership

This was our first time working with Cody Cooper, and it was a fabulous experience. It was quick service, got our payments to where they needed to be, and a truly simple process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very good people to deal with

Ron is an excellent and very friendly salesman as soon i get to the dealer lot he great to me with smile an other employee open de door for me, what great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome!

The personalized service I received really meant a lot. Tony Torres went out of his way to assist me. He was a pleasure to deal with and I will come back when I'm ready for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Scratches on used car i purchased

These guys are awsome buffed out the marks and vehicle looks like new. Thanks you guys are the best i'll be back again for my next vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Dale for the 5-star review and rating! We are happy to assist you in anyway we can to ensure that you're vehicle is up to your expectations. We look forward to your next visit to BRF! Best Regards, Bob Ruth Ford!

Beware!

Beware of buying a vehicle here! I bought an 06 ram and paid up to full retail because of the low mileage, only to take it home, and have the check engine light come on. After taking it to a garage the mechanic told me it was cleared prior to me purchasing the vehicle, and that in 2 months when the vehicle needs inspected it won't pass emissions. When I purchased it I was told "We go over our vehicles 100%, and make sure they don't have anything wrong with them before putting them out for sale, and your truck shows the only thing it needed was wiperblades." What kind of checking out your vehicles is that when it only takes a minute to read the computer to find out if any codes were cleared, or pending? I called Corey the salesrep who sold me the vehicle, and he told me he'd see what they would do for me then call me back, then he never called. After calling him he said he couldn't hear me on his phone! So after 2 days of trying to communicate through him I reached out to a manager who negotiated with me over what they would do. He ended up purchasing me the $400 y-pipe that I needed (Thankfully), or splitting the bill 50/50 of $1200 for the work to be done. After spending over 12k I don't have any money for repairs so I took the part. I haven't installed it yet to see if it fixes the issue because I'm busy fixing everything else their shop missed, Waterpump, Heater Core, Ect. I understand this is a buy as is establishment, and ultimately it's on me, but I came to these guys thinking they were a reputable dealer who would sale solid vehicles, and stand buy them to some degree. Not thinking they operated like some side of the road car lot that you don't know what to expect out of. Beware of their financing as they try to manipulate you into paying a high interest loan so they can receive a kickback from the lender. My credit score is 750-800, and they tried to sale me on paying nearly 10% interest when my bank offered 4.75% which is in fact high! At the end of the day all I can say is I regret purchasing my truck from them, and if you are considering purchasing from their large inventory don't take their word on them saying they checked out the vehicle. Spend the money, and take it to your mechanic for inspection prior to purchase. They are shady, and may have already known about this light being cleared when they bought it, and just passed it off to me. I feel that because of the light not being on when I test drove it, and all the other issues not being disclosed they should have done more for me especially after you know they made thousands of dollars off of me. It's not about who's legally responsible it's about doing the right thing! They are shady if you ask me..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Elliot, thank you for your feedback. Just to be clear, we never represent our as-is vehicles as being gone over 100%. We are very upfront that all we do is safety check these vehicles and provide the customer what we find based on state inspection guidelines. We also allow all customers to have the vehicles checked by a 3rd party before purchase, an option which you declined. To protect against such reviews as this we have all customers sign that they understand these terms as an AS-IS purchase before finalizing the transaction. Our general sales manager spoke to you personally about the issue that you brought to our attention and you expressed that you were more then happy with the assistance we offered. If you would like to discuss this further, please reach out to Jason Koons our internet director at 877-818-1593 ext.142.