Reviews
Excellant place to buy a car.
I have bought 4 cars here. They are great. My husband has bought one car here and plans to buy more.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Christina, thank you for your 5 star review about your experience with us. We are glad to know we could be of service to you during your vehicle search. Thank you for your continued business and we hope to see you and your husband again in the future. Have a great day! Best Regards, Bob Ruth Ford
Rather slow service
Awesome to purchase from but again over 2 hours for an oil change. It?s absurd.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 2.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Christopher, Thank you for sharing your feedback with our cars.com review readers. We're sorry your service experience did not go as fast as you expected. Unfortunately, I don't have enough information surrounding the time of your visit to understand what might have caused the delay. Two hours for a routine oil change is out of the ordinary. Again, we do apologize for your delay in service. Sincerely, Bob Ruth Ford
Scehduled maintenance.
I enjoying working with the service writer, he is the best
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello William, Thank you for sharing your service experience with our cars.com review readers. We look forward to servicing you again in the future! Sincerely, Bob Ruth Ford
Service at Bob Ruth Ford
I am very pleased with the maintenance of my vehicle. I am particulary pleased with Nat Tuckey as my service advisor. I believe that he makes a true effort to ensure that my vehicle is properly maintained. What I don't like is the cramped property of Bob Ruth Ford and the difficulty of maneuvering around the property. My experience dropping of a loaner vehicle did not go particularly well. Trying to guess which way I should go while trying to navigate the obstacle course of vehicles was estremly trying this time. For one thing, I parked on the showroom side because I could not get around the front of the building. A salesperson came out and told me that I had to move the loaner car. I asked, "To where?" and he informed me that it had to go to the service side. His demeanor upset me. If he wanted that vehicle moved so badly, why didn't he offer to move it? I received great customer service from the survice side of Bob Ruth but received absolute derision from the sales side of Bob Ruth. I included this treatment in my Facilities rating. Nat Tuckey and the Bob Ruth service department receive the Customer Service rating.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Cole, Thank you for sharing your service experience with our cars.com review readers. We have grown so fast and at times there are days when parking can be difficult. We understand your frustration when looking for a parking spot. We've instituted several policy changes in an effort to alleviate some of our parking problems but there are days it doesn't look like it. But please understand we are aware of the problem and working to correct it. We look forward to assisting you again in the future. Sincerely, Bob Ruth Ford
Bob Ruth Ford Rocks
Excellent service. My second time buying a car from them. They have a buyer for life. They make the car buying process quick and painless. They help you get the best financing rate possible. I came into the dealership pretty late in the day to test drive a car I was interested in. We loved the car and decided to buy it. Several of the staff members stayed late to help us get the deal finished. Not only that but they were happy to do it. I will always buy my cars from them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Margaret, Repeat buyers says a lot about an automotive dealership and we thank you once again for allowing us to earn your business. We look forward to assisting you again in the future. Sincerely, Bob Ruth Ford
Great Service!!!!
Wil Hudson in service was great !!! Took care of me for my brakes and insp.I highly recommend Bob Ruth Ford for all your buying and Service needs....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Frederick, Thank you for sharing your service experience with our cars.com review readers. We & Will look forward to assisting you again in the future. Sincerely, Bob Ruth Ford
My ford Fusion
Great work, so far on the service end. But , felt like I was being pushed into buying a certain vehicle. Even though I wanted an SUV or a pickup. I do like my Fusion but really wanted a pick up!
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Steven, Thank you for sharing your feedback with our Cars.com review readers. We're sorry we couldn't get you into a vehicle you preferred. We look forward to assisting you again in the future. Sincerely, Bob Ruth Ford
Used Ford F-250 in great shape
Corey McNamara was my salesman and worked with me to get the best deal! Thanks Corey!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Scott, Thank you once again for your purchase and for sharing your 5 star shopping experience with our cars.com review readers. We look forward to assisting you again in the future. Sincerely, Bob Ruth Ford.
Wonderful Experience
Wonderful experience and a salesman that works to make sure you have a payment you can afford. Jeff took care of everything for me including the insurance stuff. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Dixie, Thank you once again for you purchase and for sharing your 5 star review with our cars.com review readers. We look forward to assisting you again in the future. Sincerely, Bob Ruth Ford
2012 Nissan Altima S 2.5
First time coming to and buying from Bob Ruth Ford,friendly staff and pretty easy program.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Sean, Thank you once again for your purchase and for your 5 star rating! We're glad we could be of assistance during your vehicle search. If we can be of any additional assistance to you, please don't hesitate to let us know. Best Regards, Bob Ruth Ford