Reviews
Ford F250 XLT
Buying process was easy and quick. They gave us everything we asked for and more
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Jill, Thank you once again for your purchase and for sharing your feedback with our cars.com review readers. We look forward to seeing you once again when you stop back in for your first free oil change. Enjoy your new ride! Sincerely, Bob Ruth Ford
Bob Ruth Ford Dillsburg Pennsylvania
The salesman was nice when we showed up but when we were approved he became sort of pushy. We were interested in a car and went for a test drive we were promised that the car would be cleaned and detailed the car was filthy and smelled of smoke we were promised that the smell would be gone after they were done. We decided to buy the car based upon these promises. After we signed paperwork to finalize the sale we were told that the car needed to be placed in the shop for some "small" things that needed to be fixed. A week later we got our car it was still dirty inside and smelled heavily of smoke. Overall we were pretty disappointed with our experience and I don't know that we would recommend anyone shop for a car there.
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Lauren, Thank you for sharing your feedback with our cars.com review readers. We're very sorry to hear that your salesman did not follow through with his commitments. This matter will be brought to his attention. All retail units receive a full detail and to hear that yours did not is disappointing to say the least and someone dropped the ball. For that we are truly sorry. We want to make it right! Please contact Jason Koons at 877-818-1593 and ask to speak with Jason Koons. He'll arrange with you at your convenience to have your vehicle fully detailed. Sincerely, Bob Ruth Ford
owner
2004 Ford f150 ...I realize it was a used truck but ..whoever cleaned it did a less than good job ..and as soon as we drove off the lot the check engine light came on and the airbag light as well ...salesman was awesome and the good luck on every page of the paper work is terrible ...that really makes you guys look horrible
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good morning Jamie, Thank you for sharing your feedback with our cars.com review readers. Our vehicles being sold "As-Is" do not receive a full detail like our regular retail units. They are marked and marketed as being sold "As-Is". They do receive a vehicle safety check and those safety checks are provided to the customer before closing and the customer must initial that check out sheet at signing. We know these vehicles aren't for everyone but buyers know before signing just what they are buying. That is why we go overboard with our paperwork concerning these "As-Is" vehicles. We just want to be as upfront as possible. Sincerely, Bob Ruth Ford
Best car buying experience
Damian was the first point of contact. He was professional, courteous, and friendly. He made me feel comfortable. Damian took some initial information then set me up with Shelly. Shelly was the BEST salesman. He gathered all my information and got me into an SUV that was better than I expected. The whole process took less than 3 hours. Shelly kept me informed of everything that was going on. While I was there, I was offered refreshments and they also have a food truck there that is NO COST to the customers. The dealership pays the tab. I recommend this place to anyone looking for a new or quality pre-owned vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great car shopping experience
Damian and Jeff were very helpful during this car buying experience. They were friendly yet professional. We will definitely be return customers. Randy had us in and out of his office in 15 minutes to complete the paperwork.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Shelly, Thank you for sharing your shopping experience with our car.com review readers. We try very hard to made the buying process as easy as we can and it looks like everything came together on your purchase too. Always great to hear! We look forward to seeing you again in the future. Sincerely, Bob Ruth Ford
Review
Jeff Turner made it a good car buying experience. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Jay, Thank you for sharing your shopping experience with our cars.com review readers. Jeff is a valued member of our sales team and always offers great service to our customers. Thank you once again for your purchase. Sincerely, Bob Ruth Ford
Sucks
This place is a JOKE seriously don't ever buy from here they are not a garanteed credit approval there just a joke negitave for everything for this dealer!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we do offer a guaranteed credit program here at Bob Ruth Ford. Bob Ruth Ford is not a lender and we do not set the conditions or requirements for our customer's auto loans. We're sorry we could not help you, but again, we are not the lender. We wish you success in your vehicle search. Sincerely, Bob Ruth Ford
Great Place!
Tim helped us in the journey to purchase our new vehicle. I love our new car! Thanks Tim and team for the great service we recieved at Bob Ruth Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Steph, Thank you for sharing your shopping experience with our cars.com review readers. We're glad we could be of service to you during your vehicle search. Sincerely, Bob Ruth Ford
Operations Manager
Bob Ruth Ford is a great place to deal when purchasing vehicles every year as I do. Rob Ruth, Dave Galasby and Monica treat me with respect and work hard to earn and keep our business. I recommend Bob Ruth Ford to all my friends, family and business associates.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Perry, Thank you once again for your purchase and for sharing your feedback with our cars.com review readers. We're happy to have you as a customer! We look forward to seeing you again in the future and when you stop in for your routine maintenance. Sincerely, Bob Ruth Ford
100 0/0 TOPS
Best car ever-----look forward to purchasing all my vehicles at BOB RUTH FORD THANK YOU
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Deric, Thank you for sharing your 5 star review with our cars.com review readers. Thank you once again for your purchase and we look forward to seeing you again in the future. We're glad we could be of assistance! Sincerely, Bob Ruth Ford