Reviews
Recall maintenance and regular service
Excellent service. You provided drop off and pickup service to and from my work. It was very efficient and timely. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Daniel, Thank you for sharing your service review with our cars.com review readers. We try to make everything as easy as we can for our customers from sales to service. Sincerely, Bob Ruth Ford
Excellent Car Buying Experience
Easy and fast experience even when two hours away. All was handled professionally and when we arrived at the dealer the car was ready for pickup.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Justin, Thank you once again for your business. We hope your ride back to Parsippany NJ in the Explorer was enjoyable. Quite a drive from there to here. We hope we can be of assistance to you again in the future. Sincerely, Bob Ruth Ford
buying a car for husband
I would thanks to Dave if he had not taken the sale over I would had left and brought my car some where else the other salesmen should have a different job he really sucks. I throw out his business card or I would give you his name.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Joyce, We're sorry your experience at the dealership started out on a negative note and happy that Dave Galaspy took over your visit and turned your bad experience into a positive one. Thank you once again for your business! Sincerely, Bob Ruth Ford
Purchaser
Great Dealership and easy to work with. Best deals in the area. I enjoy working with Rob and his team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ed, Thank you for sharing your shopping experience at our dealership with our cars.com review readers. We're glad we could be of assistance. We hope you enjoy your new ride and look forward to assisting you again in the future. Sincerely, Bob Ruth Ford
New Truck Purchase
Our New Truck was ready to pick-up when we arrived. They took care of us right away.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Terry, Thank you for your purchase and for sharing your review with our cars.com review readers. We look forward to talking to you again when you stop in for your first free oil change. Sincerely, Bob Ruth Ford
Bob Ruth Ford
I greatly appreciate the patience and assistance of Dave Staats and Steve Hartle as I debated over 4 different vehicles prior to deciding on a 2016 Fusion. My husband and I have now purchased 4 vehicles from Bob Ruth and are very happy with the service and professionalism of Dave Staats, Steve Hartle , and Monica Penny.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sonia, Thank you for sharing your shopping experience with our cars.com review readers. We're happy to have been able to assist you during your past vehicle searches. We look forward to serving you again in the future. Sincerely, Bob Ruth Ford
Great car buying experience
I had a great experience at Bob Ruth. I worked with Jeff Turner as my salesman and Monica for the warranty, title, and other paperwork. Both were helpful and accommodating, and made the process easy. Jeff was informative (without being pushy) and I got a car that I love. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Sydney, Thank you for sharing your shopping experience with our cars.com review readers. We're glad we could be of assistance to you during your vehicle search. Sincerely, Bob Ruth Ford
Recommend
Purchased a vehicle I had always wanted. I worked with David Staats. Very friendly and professional, he made the buying process extremely easy. Would recommend highly to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Clint, Thank you for sharing your shopping experience with our cars.com review readers. We hope you enjoy your new Mustang! We look forward to seeing you again when you stop in for your first free oil change! Sincerely, Bob Ruth Ford
Mixed bag
It was very refreshing to come to a dealer that already had good deals in their cars and their was no need to haggle. Tim was very helpful in selling us our car. Papers to sign were prepared ahead of time and it just took 20minutes. But we were told we were getting a 75 month loan and when we went to sign the papers they said they said 75 month payment was not available. No one called and informed us of this before we went in to sign. They had a good 3 days to let us know. Also they could have had a better place for kids to play.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Tina, Thank you for sharing your feedback with our cars.com review readers. We're looking to having a play area for our little ones when we construct our new facility. We look forward to our new, state of the art facility in the coming years. We're sorry we dropped the ball regarding your finance terms and do hope you accept this apology. Sincerely, Bob Ruth Ford
Dave Galaspy - 2016 F-150
I needed a new truck and had bought the last one from Bob Ruth Ford. I knew what I wanted and the price I would be willing to pay. Dave Galaspy helped me with my purchase just as he had when I bought my last truck. Thanks again for all you help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Scott, Thank you for sharing your feedback with our cars.com review readers. We're glad you came back to see Dave once again for your new Ford F-150. We know you're going to enjoy your new ride for many years to come. We also look forward to seeing you again in person when you stop in for your first free oil change. Sincerely, Bob Ruth Ford