Reviews
New Truck Purchase
Our New Truck was ready to pick-up when we arrived. They took care of us right away.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Terry, Thank you for your purchase and for sharing your review with our cars.com review readers. We look forward to talking to you again when you stop in for your first free oil change. Sincerely, Bob Ruth Ford
Bob Ruth Ford
I greatly appreciate the patience and assistance of Dave Staats and Steve Hartle as I debated over 4 different vehicles prior to deciding on a 2016 Fusion. My husband and I have now purchased 4 vehicles from Bob Ruth and are very happy with the service and professionalism of Dave Staats, Steve Hartle , and Monica Penny.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sonia, Thank you for sharing your shopping experience with our cars.com review readers. We're happy to have been able to assist you during your past vehicle searches. We look forward to serving you again in the future. Sincerely, Bob Ruth Ford
Great car buying experience
I had a great experience at Bob Ruth. I worked with Jeff Turner as my salesman and Monica for the warranty, title, and other paperwork. Both were helpful and accommodating, and made the process easy. Jeff was informative (without being pushy) and I got a car that I love. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Sydney, Thank you for sharing your shopping experience with our cars.com review readers. We're glad we could be of assistance to you during your vehicle search. Sincerely, Bob Ruth Ford
Recommend
Purchased a vehicle I had always wanted. I worked with David Staats. Very friendly and professional, he made the buying process extremely easy. Would recommend highly to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Clint, Thank you for sharing your shopping experience with our cars.com review readers. We hope you enjoy your new Mustang! We look forward to seeing you again when you stop in for your first free oil change! Sincerely, Bob Ruth Ford
Used vehicle purchase
We recently went to Bob Ruth Ford on a Saturday to look at used Ford Edges. The place was really busy with customers. Scott was our salesman and took us on a test drive in 2 different vehicles. He was very friendly and patient with our many questions. They gave us competitive deals on both vehicles. We went home, made our decision and came back on Monday and bought one of the vehicles we drove. Scott in financing was very nice and also did a very professional job and was well prepared. We got to meet Rob Ruth also. We would have loved to bought both vehicles, but couldn't make that work. We had a very good overall experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Brian, Thank you for sharing your shopping experience at our dealership. We do like to make the buying process as easy as we can. Glad you got to meet the owner as well. We wish you many miles of happiness. Enjoy your Edge! Sincerely, Bob Ruth Ford
Mixed bag
It was very refreshing to come to a dealer that already had good deals in their cars and their was no need to haggle. Tim was very helpful in selling us our car. Papers to sign were prepared ahead of time and it just took 20minutes. But we were told we were getting a 75 month loan and when we went to sign the papers they said they said 75 month payment was not available. No one called and informed us of this before we went in to sign. They had a good 3 days to let us know. Also they could have had a better place for kids to play.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Tina, Thank you for sharing your feedback with our cars.com review readers. We're looking to having a play area for our little ones when we construct our new facility. We look forward to our new, state of the art facility in the coming years. We're sorry we dropped the ball regarding your finance terms and do hope you accept this apology. Sincerely, Bob Ruth Ford
Dave Galaspy - 2016 F-150
I needed a new truck and had bought the last one from Bob Ruth Ford. I knew what I wanted and the price I would be willing to pay. Dave Galaspy helped me with my purchase just as he had when I bought my last truck. Thanks again for all you help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Scott, Thank you for sharing your feedback with our cars.com review readers. We're glad you came back to see Dave once again for your new Ford F-150. We know you're going to enjoy your new ride for many years to come. We also look forward to seeing you again in person when you stop in for your first free oil change. Sincerely, Bob Ruth Ford
Great customer service and overall experience!
We had a really positive experience with our first vehicle purchase from Bob Ruth Ford. We inquired about a few cars online and when we arrived, the sales staff had been informed of what we wanted to see and had it all lined up. Once we were ready to move forward with our vehicle of choice, the paperwork took less than an hour and we were out the door with a freshly cleaned vehicle and free meal from the latin food truck they had brought on site for the day. Great experience overall and we're very happy with our purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Alli, Thank you for sharing your recent shopping experience with our cars.com review readers. We try hard to make the buying experience as easy as possible. We hope you enjoy you purchase for many years to come and we look forward to seeing you once again when you have your first free oil change done. Sincerely, Bob Ruth Ford
disappointed
I went to the dealership this past weekend to look at a 2002 Toyota Tundra. It had been on the lot for the past 4 months. I met with Scott at the dealership and inquired about the truck and took it for a test drive. He was very straight forward that he did not know much about the truck other than what was written in the notes by the mechanics. The truck needed a couple of repairs before inspection could be done. I had questions for my insurance company and also about the recalls on the truck. If they were completed or not. I was told that I would need to contact a Toyota dealer and they would be able to give me this information. I called about this later Saturday afternoon. I was unable to go back to the dealership on Saturday and they were closed on Sunday. So I had to wait until Monday morning to call them and put a hold on the truck. I was told if I put a $100 hold on the truck it would be taken off the lot and not for sale. He said that a guy was driving from Pittsburgh to look at the truck later that afternoon. I gave him my credit card info and asked for it to be held until first thing Wednesday morning, so I could pick it up. I explained that I was working a double Monday and Tuesday and that I would be there waiting for them to open to get the truck. He said that was ok. I was called back 15 minutes later and told that his boss would not let that happen. Since it's the last day of the month, if I couldn't be there this afternoon before the other guy, he would sell it to him if he wanted it and that even though I put a hold on it, it would not be honored. I said there was nothing I could do to get there. Scott stated he would call me and let me know either way if the truck was sold. He shredded my info before this happened.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Allen, Thank you for sharing your shopping experience with our cars.com review readers. It's unfortunate that you were unable to make it back on Saturday and that it was sold on Monday. We are very sorry you had a bad experience at our dealership. Sincerely, Bob Ruth Ford
Disappointed
I went to the dealership this past weekend to look at a 2002 Toyota Tundra. It had been on the lot for the past 4 months. I met with Scott at the dealership and inquired about the truck and took it for a test drive. He was very straight forward that he did not know much about the truck other than what was written in the notes by the mechanics. The truck needed a couple of repairs before inspection could be done. I had questions for my insurance company and also about the recalls on the truck. If they were completed or not. I was told that I would need to contact a Toyota dealer and they would be able to give me this information. I called about this later Saturday afternoon. I was unable to go back to the dealership on Saturday and they were closed on Sunday. So I had to wait until Monday morning to call them and put a hold on the truck. I was told if I put a $100 hold on the truck it would be taken off the lot and not for sale. He said that a guy was driving from Pittsburgh to look at the truck later that afternoon. I gave him my credit card info and asked for it to be held until first thing Wednesday morning, so I could pick it up. I explained that I was working a double Monday and Tuesday and that I would be there waiting for them to open to get the truck. He said that was ok. I was called back 15 minutes later and told that his boss would not let that happen. Since it's the last day of the month, if I couldn't be there this afternoon before the other guy, he would sell it to him if he wanted it and that even though I put a hold on it, it would not be honored. I said there was nothing I could do to get there. Scott stated he would call me and let me know either way if the truck was sold. He shredded my info before this happened
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car