Reviews
Service
As always, the service was excellent - everyone was extremely helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning Lisa, We want to thank you for your positive review on our service department. Thank you for your business! Let us know if we can be of any additional assistance to you! Have a great day! Best Regards, Bob Ruth Ford
Mr. Dennis Jurick
The mechanic was very professional and keeping the van clean. And was very thorough with checking it out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Dennis! If there is anything else we can do to assist you, please let us know! Take care!
Works - oil change/tire rotation
Great to try this service. We usually do our own oil change but we thought we would give it a shoot.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sherry, Thank you for your positive feedback for our Cars.com readers to see. We appreciate your post and are glad to hear you had a great experience. We hope to serve you in the future. Have a great day! Best Regards, Bob Ruth Ford
Cadillac xxx purchase.
Tim Rahnis assisted me in purchasing a new car. Tim is very professional, and told me everything that I needed to know, so there was no surprises. Everything that Tim mentioned about the vehicle, regarding work that needed to be done to pass MD State Inspection was true and accurate. I want to thank Bob Ruth Ford not only for their hospitality in making sure I was comfortable and welcomed, but assisting me in making a great purchase. As of today, car runs great, breaks and rotors have been replaced due to Tim Rahnis recommendation, and I haven't experienced any other surprises. Due to Tim's guidance, the vehicle has passed MD State Inspection. Thank you Bob Ruth Ford and especially Tim Rahnis for your customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Frederick, Thank you for sharing your shopping experience with our cars.com review readers. We're glad to hear that you enjoyed working with Tim. We're happy to have him on our staff. Sincerely, Bob Ruth Ford
Great Service
I recently purchased a 2016 Ford Focus Titanium from Bob Ruth Ford. I started shopping for cars close to home in York & had an awful customer service experience at the Ford dealership. I then looked at PA car inventory online and found what I wanted at Bob Ruth. It was worth the 45 minute drive. Dave Galaspy was absolutely wonderful. He was so friendly & cheerful throughout the car buying process. He answered all of my questions & provided status updates while others worked on paperwork. I was beyond thrilled with the service Dave provided. I will recommend Bob Ruth & Dave to anyone who is considering purchasing a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear GM, Thank you for sharing your shopping experience with our cars.com review readers. We're glad we could be of assistance during your vehicle search. We hope you enjoy your new Focus for many years to come. Sincerely, Bob Ruth Ford
Thank you
Cody Cooper is awesome. He was fast and efficient and I will def contact him when I'm ready to buy my next vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good morning Tammy, Thank you for your positive feedback and for sharing it with our readers. Cody is wonderful and we are glad he was able to assist you in the best way possible. We strive to provide our customers with an atmosphere with no stress and with added enjoyment. Don't hesitate to let us know if we can be of any additional assistance to you. Thank you again and have a great day! Best Regards, Bob Ruth Ford
Service on my 2004 Ranger
Nat (as usual) explained everything to me and was helpful. I will return to Bob Ruth Ford for all my Ranger service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good morning Andrew, Thank you for sharing your feedback with our readers. We are pleased to hear your service went well. Nat is great and we are happy to have him with us. If we can be of any additional assistance, please let us know. Have a great day! Best Regards, Bob Ruth Ford
Purchased 2016 F150 Platinum
Love my new Platinum! The sales staff, just there to help. No pressure, relaxing atmosphere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good morning James, We are excited to hear you are loving your new Platinum and you enjoyed your visit at our dealership. We always want to provide an environment where our guests feel comfortable and relaxed. Thank you for sharing your feedback with our readers. If we can be of any additional assistance, please let us know! Have a great day! Best Regards, Bob Ruth Ford
All Around Wonderful
Tim was a great help. He pulled up what we wanted to look at. He didn't try to point out all different cars to sell at a higher price. The price listed online didn't change by the time we got there. Bob Ruth Ford wants to make sure you don't have to shop anywhere else for cheaper they already have their prices below others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good morning Wanda! Thank you for your positive feedback of our dealership. We appreciate the time and effort you took in creating a review and posting it for our Cars.com readers to see. Tim is great and we are thrilled he is with us. We strive to give our customers what they are searching for at a great price! We want them to drive away feeling satisfied and cared for. Thank you again. Please let us know if we can be of any additional assistance. Best Regards, Bob Ruth Ford
Great Team
David Staats was awesome. I have less than perfect credit, and I was treated with the utmost respect and dignity. He was very friendly, personable and all around a great guy who kept me informed throughout the entire process. He was not pushy, did not give me a sales pitch and I feel I was treated with the same respect and courtesy as any other customer. Would recommend him to family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good morning Mary! Thank you so much for your positive feedback of our dealership. We appreciate the time and effort you took in creating a review and posting it for our Cars.com readers to see. David is a wonderful person and we enjoy having him on our team. We hope you are enjoying your vehicle and look forward to serving you in the future. Please let us know if we can be of any additional assistance. Best Regards, Bob Ruth Ford