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Bob Ruth Ford

(1,951 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm 7:30am–12:00pm
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2023 consumer dealer award 2021 consumer dealer award
New (717) 502-4158 (717) 502-4158
Used (717) 502-4382 (717) 502-4382
Service (717) 502-4259 (717) 502-4259

Reviews

(1,951 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Ruth Ford from DealerRater.

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It’s a crazy, hectic place.

It’s a crazy, hectic place. They sell cars like crazy. They actually listen to your price range and they don’t hide any costs. No arguments over warranties or financing. Also, free inspections for the life of your vehicle. Beats the high pressure places!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you leaving us a great review. Don't hesitate to reach out to us directly to let us know how we can earn 5 stars next time! - Your Friends at Bob Ruth Ford

Fantastic car buying experience!

Fantastic car buying experience! Friendly people; attentive service; comfortable environment; fast action. Building customer relationships first; selling cars second. Dave G

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Shaun! Thanks so much for leaving us a great review! We are so glad that you had such a great car buying experience! Congrats on the new wheels! -Your Friends at Bob Ruth Ford

I have delt with Bob Ruth Ford on a number of occasions,

I have delt with Bob Ruth Ford on a number of occasions, But when it comes to get Dam warranty refund back from you, it's Worse then getting a tooth pulling. It takes forever and to-date I Still Don't Have It. I have made a number of phone calls and all I get is the guy that handles this an Never get a call back. I am quit passed about this. So I want this issue resolved Now!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Donald, we completely understand your frustrations and we'd be happy to discuss your concerns directly. For the status update of your warranty refund, please do not hesitate to reach out to your Finance Manager Sonya directly at (717) 432-9614 ext 121. She'd be happy to address your concerns and give you an update on your refund. -Your Friends at Bob Ruth Ford

Dave G.

Dave G. was very helpful and kind. We appreciate everything he has done for us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We are so glad you had a great experience with Dave G! Thanks so much for the kind words! -Your Friends at Bob Ruth Ford

I worked with Dave G.

I worked with Dave G. during my recent purchase of an Escape earlier this month. He was extremely helpful and knowledgeable through out the entire process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Megan. We appreciate the rating, and are glad we could provide you with a positive experience! -Your Friends at Bob Ruth Ford

Levi and Dave G.

Levi and Dave G. were prompt, patient and a pleasure to work with. I had a great experience at the dealership and would recommend it to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi, Cameron. We appreciate the rating, and are glad we could provide you with a positive experience! -Your Friends at Bob Ruth Ford

We were looking to purchase a car for our son and found

We were looking to purchase a car for our son and found some nice cars in Bob Ruth's inventory. We went there and met with Dave Galaspy. He showed us the vehicles we were interested in seeing and was so very helpful with any questions we had, etc. We purchased a vehicle that same day and our experience with Dave and Bob Ruth Ford was wonderful from start to finish!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We are so glad you had such a great purchasing experience with Dave! Please don't hesitate to reach out for anything! Thanks for the awesome rating! -Your Friends at Bob Ruth Ford

Searched for a long time for a Ford F-150 and found what

Searched for a long time for a Ford F-150 and found what we were looking for at Bob Ruth. Going in on a Saturday may have been a bad idea, they were very busy and were juggling multiple customers. However, if you know that going in and are patient, it's worth the wait. Levi Winters showed me two models. Test drove the one I settled on and made the deal. He appraised my trade-in sight un-seen. The process was effortless, no games. All in all it was a great experience. I didn't work with any other sales person, but if I go back I would ask for Levi again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad you had a great experience with Levi! Please let us know if we can assist you in any other way! -Your Friends at Bob Ruth Ford

I found a manual transmission car that fits my needs.

I found a manual transmission car that fits my needs. Devin, John, and Judy guided me through the process to get all the steps for a smooth purchase. Now, I am enjoying a 2023 low-mileage Crosstreck. Encontré un auto de transmisión manual que se ajustaba a mis necesidades. Devin y John me guiaron en el proceso para una compra sin demoras y fácil. Ahora estoy disfrutando de mi Crosstreck con bajo kilometraje. Gracias por su atención. Thank you, guys, and happy holidays.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear you had a great experience with Devin, John, and Judy! Thanks for the kind words! -Your Friends at Bob Ruth Ford

Very Shady, As I was on the phone with Insurance they

Very Shady, As I was on the phone with Insurance they discussed all financing and warranties with my fiancé. She asked them to wait and they continued to show her options and she felt pressured and rushed and ultimately added it. It was $3500 extra in coverages that we did not need or want. They told her it would add an extra $20 a month to the payment. It added $45 a month. Very shady slimy dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We'd like to address your concerns. Please don't hesitate to reach out to us at (717) 432-9614 so we can help resolve this matter.