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Bob Ruth Ford

(1,951 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm 7:30am–12:00pm
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2023 consumer dealer award 2021 consumer dealer award
New (717) 502-4158 (717) 502-4158
Used (717) 502-4382 (717) 502-4382
Service (717) 502-4259 (717) 502-4259

Reviews

(1,951 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Ruth Ford from DealerRater.

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The Best Deals is at Bob Ruth Ford!👍

Dave G. Our Salesman👍 👍👍👍Purchased a truck from Bob Ruth Ford after searching for the best deals in Lancaster County n no one could beat their prices! Smooth n easy transaction, will definitely be back for our next vehicle n let our friends n family know about this dealership! It couldn't of went any better! And we love ❤️ our truck! Thank you so much Dave G. For an excellent experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thanks so much for the great review! We are so glad to hear that you had such a great experience with Dave G and look forward to working with you again in the future! -Your Friends at Bob Ruth Ford

Happy customer

Dave G. was very helpful.No pressure. He went out of his way to find a vehicle to suit me , and a price I was comfortable with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad to hear you had a great experience with Dave G! Thanks for the kind words! -Your Friends at Bob Ruth Ford

Levi sold me the car I was looking at a different one

Levi sold me the car I was looking at a different one and he said about the eco sport was smaller he took time and he was really helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad you had a great experience with Levi! Please let us know if we can assist you in any other way! -Your Friends at Bob Ruth Ford

Consumer response

Thanks to Levi I love the car it's taking me some time to get used to all the gadgets but I'm getting there

Very nice and helpful salesman (Ahmir) Offered

Very nice and helpful salesman (Ahmir) Offered alternatives. Proactive in getting deal prepared. Would buy from him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear you had a great experience with us. Thanks for taking the time to share it! Safe travels! - Your Friends at Bob Ruth Ford

This was the second care we bought from them and both

This was the second care we bought from them and both times they were a very easy car dealership to work with...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear you had a great experience with us. Congratulations on your new ride and safe travels! - Your Friends at Bob Ruth Ford

Amazing service all around from the initial phone call

Amazing service all around from the initial phone call all the way through sale. 100% recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you had a great experience with us. Thank you for taking the time to share! Safe travels! - Your Friends at Bob Ruth Ford

Great responsiveness and support from Dave Galaspy.

Great responsiveness and support from Dave Galaspy. He was always just a text away and tracked down information for us quickly. Professional and caring!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share such kind words! Safe travels! - Your Friends at Bob Ruth Ford

I purchased a 2014 Ford Edge as is.

I purchased a 2014 Ford Edge as is. I agreed to pay for them to repair what was wrong with the car before purchase. I was handed a list of everything that was wrong. Took them a week to fix everything. When I picked up the car and drove it home, I turned on the air conditioning and it was working on the passenger but the driver's side was blowing hot air. So the air and heat were on at the same time. I can't believe that the service tech that checked out this car did not see this problem. After paying $2000 for repairs, I am going to have to spend even more money to fix this problem, and depending on the expense, had I known about this, I might have decided not to purchase the car. Had I known about this I would have had it fixed when they were doing all of the other repairs. So now I will have to take it back to the shop. I would say that so far, this has not been a great experience for me. I contacted my sales rep to discuss this and he never returned my call.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we completely understand your frustrations. You can expect to hear from management momentarilty if not already to discuss how we can make this situation right. - Your Friends at Bob Ruth Ford

This was the best car buying experience I have ever had.

This was the best car buying experience I have ever had. Dave Galaspy was absolutely wonderful and would recommend him to anyone looking for a vehicle. He was friendly, easy to talk to, and not pushy at all. I spent hours with him and he made the entire process easy and stress free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear you had such a great experience with us! Dave us such an asset to our team. Thank you for taking the time to share. - Your Friends at Bob Ruth Ford

I like the drop off service for upkeep maintenance.

I like the drop off service for upkeep maintenance. Scheduling is always easy at thru lane with Ashley my service representative. My vehicle is ready by close of business for pickup. Look forward to extending the life of my Escape

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear you're please with your experience with us. Thank you for your business and safe travels! - Your Friends at Bob Ruth Ford