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Bob Ruth Ford

(1,951 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm 7:30am–12:00pm
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2023 consumer dealer award 2021 consumer dealer award
New (717) 502-4158 (717) 502-4158
Used (717) 502-4382 (717) 502-4382
Service (717) 502-4259 (717) 502-4259

Reviews

(1,951 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Ruth Ford from DealerRater.

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Great buying experience on the recent used car purchase

Great buying experience on the recent used car purchase at Bob Ruth Ford . Well pleased with process and the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear you had a great experience with us. Thank you for taking the time to share! - Your Friends at Bob Ruth Ford

Pleasantly surprised by the excellent customer service

Pleasantly surprised by the excellent customer service and fast service time. Everyone was helpful and explained in detail what was happening during the visit. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear you had such a great experience with us. Thank you for sharing such kind words. Safe travels! - Your Friends at Bob Ruth Ford

I like that the truck was listed early and because I had

I like that the truck was listed early and because I had a search ser I received it from cars.com and could act swiftly. I put in a request to see if it was available and recieved a reply fairly quickly and then the process just kept going from that point forward. The people were also all very nice and we are satisfied with how everything went with the purchase and trade.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, we are thrilled to hear you had a fantastic experience with us. Thank you so much for taking the time to leave us a great review! - Your Friends at Bob Ruth Ford

My husband and I bought a Honda CRV E X-LARGE with the

My husband and I bought a Honda CRV E X-LARGE with the help of Joe Miller. He was extremely helpful and courteous. If he didn’t know the answer to my husband’s question he was willing to find out the answers. Would recommend him to anyone we know looking for a vehicle. Thank you Joe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear you had a great experience with us. Thank you for taking the time to share! Safe travels - Your Friends at Bob Ruth Ford

Consumer response

Yes this is my review.

The car I saw online and set up an appointment was taken

The car I saw online and set up an appointment was taken by the time I got there. I wish the salesman had told me to put down a deposit to hold it until I got there. So I had to take a second choice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hey there, we completely understand your frustrations - we are always looking for ways to be better so we appreciate you sharing this experience with us. Congratulations on your new vehicle and safe travels! - Your Friends at Bob Ruth Ford

When we couldn't go to the dealership to see the car,

When we couldn't go to the dealership to see the car, they brought it to us. 75 minutes away. Ken was great to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear you are satisfied with your experience. Thank you for taking the time to share! - Your Friends at Bob Ruth Ford

Bob Ruth Ford Dealership

disappointed in Customer Service from day one. Provided all the necessary info on trade on day one, financing was approved day two... and it took almost 2 weeks to get the car delivered. Car had a very STRONG smoker smell which was brought to the attention of the salesman and he assured us it would be addressed by the detail dept before del. All they did was place de-odorizer packets under the front seats, needless to say the day after the car was del. it stank so bad we had to drive with windows open. We in turn used a carpet / furniture machine on both the floor and seats which took care of the issue.They del. the car to our house, but as of yet no one from the dealership has followed to see if we like the car or to ask if there are any problems. VERY POOR CUSTOMER SERVICE

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Stewart, we understand your frustrations. We'd be happy to further discuss so don't hesitate to reach out directly.

Darrel

They performed a 30,000 check-up with oil change and tire rotation. I did not realize that our maintenance package would carry over to a different Ford dealer and was very happy to not have to pay anything for the service. They completed everything while we waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Darrel, thank you for leaving such a great review and high star rating. Thanks again for your business! Take care!

Great dealership, great service, and a great car!!

Just purchased a 2013 Ford Escape and Dave was exceptionally patient and so helpful! If you're looking for a friendly car salesman, look no further! Thanks again Dave!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

great overall experience

I had a great overall experience working with the people at Bob Ruth Ford. Dave G was helping me out and made sure I got a great deal with minimal stress. All the people made sure everything was clear to me and very smooth and convenient for me. Would recommend to anyone trying to get a good deal to choose Bob Ruth Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are so glad to hear you had a 5-star experience with us! Thank you so much for taking the time to share your experience. Safe Travels! - Your Friends at Bob Ruth Ford