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Bob Ruth Ford

(1,951 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–4:30pm
Saturday 9:00am–3:00pm 7:30am–12:00pm
Sunday Closed Closed
2021 state dealer award
View 3 awards
2021 state dealer award
2023 consumer dealer award 2021 consumer dealer award
New (717) 502-4158 (717) 502-4158
Used (717) 502-4382 (717) 502-4382
Service (717) 502-4259 (717) 502-4259

Reviews

(1,951 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Ruth Ford from DealerRater.

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Great customer service, best price on trade in and got...

Great customer service, best price on trade in and got the vehicle I was looking for. The transaction was easy and they delivered vehicle and took trade in back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always Satisfied

Service is always superb. I can always trust everyone for their expertise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tanya, thank you so much for sharing your 5 star rating and review! We are here for you 6 days a week for your convenience and look forward to your future visits with our team! Best, Bob Ruth Ford

Bob Ruth Ford, Dillsburg, PA

I always have gotten excellent service from buying and servicing my cars at Bob Ruth Ford. The only current negative is that there is no customer waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, thank you for your feedback. We have continued to find ways to best serve our customers throughout the year. Since your recent visit, we have completed rennovation on our new Delivery Building located on the Sales side of our lot. This new building has a heated waiting area and bathrooms. We hope to have an opportunity to serve you again in the future and apologize for any inconvenience that your recent visit may have given you. Best, Bob Ruth Ford

All was pretty good, The place was packed with shoppers...

All was pretty good, The place was packed with shoppers and I felt a little overwhelmed, but they keep the process moving. After I picked the truck I wanted to buy, I was moved to other people and I never did see the original sales guy again. But they kept it moving thru the paperwork pretty good by various people. They have lots of cars and trucks to choose from. A bit low on my trade, I thought my trade was worth more, but they are all like that. Overall good job, will have to see how service is if I would need any. Love the truck I bought.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service

As usual great service provided by Bob Ruth Ford when we went in to get the oil change done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Deepali, thank you for your feedback on your recent Service Visit! We look forward to serving you again in the future! Best, Bob Ruth Ford

This is the second car we have purchased from Bob Ruth...

This is the second car we have purchased from Bob Ruth Ford. Great customer service! Our salesman was wonderful and provided a painless transaction. He even delivered the car right to my house!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bob Ruth Ford is worth it!

Bob Ruth Ford has consistently great and good deals on carguru. This summer I was looking for a minivan replacement with stow n go seats and I immediately found a few great deals at their dealership. We drove from Harrisburg, looked over the pre-owned 2017 van and purchased it. I can tell their employees have a high level of job satisfaction and this translates into great customer service. They work as a team to complete all the steps of the car sale and trade-in. The service does not stop there. They assign a customer care specialist to you and get you signed up for their maintenance program. They notify you of specials and let you know when you are due for maintenance. They sent me an email to let me know when I needed a 30,000 mile check-up and this check-up was complimentary. I was very pleased. Also it was very impressive in July and recently for my check-up that to protect their customers and their employees they follow COVID guidelines. Recently I recommended this dealer to a close family member who is looking to purchase a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Lisa, thank you for sharing your feedback with us!!! We appreciate your recommendation and truly cannot thank you enough for being a part of our Bob Ruth Ford Family!! Thank you for choosing Bob Ruth Ford! Have a wonderful Tuesday!

Terrible experience

Made an appoint to buy a car, get there and they are in the process of selling that car to someone else. Told it was first come first serve and apparently making an appointment doesn’t count. Wasted my entire day as well as putting the loan I procured in advance in jeopardy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Patrick, we are so sorry to hear about the experience you had. Our Social Media Director would like to speak with you further regarding your visit. Please contact her at your earliest convenience by emailing her directly at jamieprinkey@bobruthford.com. Best, Bob Ruth Ford

My husband and I were dreading the car shopping that was...

My husband and I were dreading the car shopping that was planned to buy a new vehicle, however after visiting Bob Ruth Ford and working with Brandon Parker we had a great experience. He was friendly, knowledgeable and the entire process was hassle free. We were pleasantly surprised and would recommend Bob Ruth Ford especially Brandon!!! Thank you Brandon!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

By far the best experience ever!

In all my years buying vehicles and I have had quite a few. This was by far the best experience.! It was fast and they were very good at getting information to me . When I went in it took about 30 minutes! The first time ever I wasn't at a dealership negotiating and haggling price ! Will definitely be back and will send others . Also my salesman was great! Thank you !

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Shean, we're pleased to hear everything was completed to your satisfaction! Thank you again for choosing Bob Ruth Ford, Inc., and we hope to see you again soon! Safe travels!